Solutions Delivery Manager
Summary
Manages IT service delivery, teams, and ServiceNow workflows for a business systems provider, overseeing incident resolution and asset management.
Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field with 18 years'' experience; experience may be considered in lieu of a degree ITIL v4 Foundation and Intermediate certification required. Minimum of 10 years of experience in IT service management, deskside operations, and IT asset management. Experience managing teams of 20 individuals across geographically dispersed locations. Strong proficiency in ServiceNow for incident, service request, and asset …