Solutions Delivery - Technical Project Manager

Position Summary
This position is responsible for helping meet the business needs of the company by providing technical and administrative support, client management, coordination, project scheduling and tracking, training, quality assurance/testing, and technical guidance for the SaaS Customer Engagement Platform (CEP) products, as well as other applications that support Franklin’s energy service programs. The role shall be responsible for managing our business clients and support our client offering improvement initiatives for technology delivery services. This role works within a team environment and is expected to operate independently and in collaboration with other teams throughout the company, in all phases of Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Client Management, Project Management and ownership of the success of client customer engagement solution solutions implementations reporting to the VP of Operations for Client Technology Services. This includes both managing the requirements gathering and implementation process for new clients as well as management of client operations for Franklin Energy’s customer engagement platform customer base. You will be responsible for key aspects of client management, requirements gathering, program scheduling and tracking, client communicates, assisting in testing, and managing reporting. You will work with developers to implement our technology products including developing an understanding of our Web, backend and database systems.

Account Management, Project Management, Risk Management and Budget Management.
Technical leadership during project planning and delivery for all aspects of our technology delivery services using Agile SLDC and including Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Database and IT Systems.
Manage schedule, tasks assignments, coordinate resources for all aspects of the Program/Project Management and reporting of milestone.
Develop and maintain RAID logs (Risk, Action, Issues and Decisions) to ensure business and assignment risks are identified, monitored, and managed.
Development of technology deliverables for the different roles associated with our platform (Programs, CSRs, Contractors, etc.)
Collaboration and Support PM’s and other personnel involved in respective account client implementations and operations.
Facilitate the process for requirements gathering workshops and develop Business Requirements Documents (BRD)
Customer Engagement Training for different roles associated with our platform (Programs, CSRs, Contractors, etc.)
Managing and assisting quality assurance activities for your accounts
Participate in Testing code, review, and implemented products as needed.
Work directly with both our clients, set appropriate expectations and own the success of the project implementations.
Identify and implement process improvement activities/projects, working with our clients, and product teams using best practices and creative thinking.
Performs other duties as assigned by the VP of CEP Solutions.

Position Requirements
Education and Experience

Bachelor Degree from an accredited college or university in a technical or engineering discipline (preferred)
3+ years of related experience
Previous exposure to Project Management methodologies and associated tools
Strong Data Analytics skills
Previous customer service/account management experience preferred
Experience with energy efficiency program implementation preferred
Proficiency in applicable process documentation tools (Visio, or equivalent) preferred
Proficiency in applicable project scheduling tools (MS Project, or equivalent) preferred
Advanced proficiency in implementing SaaS solutions preferred
Familiarity with clean-tech is a plus

Required Skills, Knowledge and Abilities

Excellent understanding of all phases of Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).
Excellent understanding of Confluence, Jira Systems, Kanban board and SharePoint.
Working experience in environment of Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Database, and IT Systems.
Preferred experience with website development using PHP, HTML, CSS, Javascript and MySQL, larger database Cassandra.
Strong understanding of data ingestion and tracking data in systems/databases, data extracts and data analytic.
Good understanding of database, Tables and columns, proficiency in SQL preferred.
The ability to work independently; collect data, analyze information, produce templates and reports.
Ability to demonstrate and communicate the functionality of our technology offerings.
Effective ability to work directly with clients and their customer base as required.
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
Ability to identify and resolve any issues with PMs, customers and trade allies.
Strong customer service and communication skills.
Must be able to handle a wide work variety and work in a fast-paced environment.
Proficient in Microsoft Project, Excel, PowerPoint, Word and Teams.
Ability to communicate effectively, both verbally and in writing with customers, clients, and employees.
Committed to diversity and inclusion
Reliable transportation

Licenses & Certifications

PMP preferred but not required
Valid driver’s license

Compensation & Benefits:
Franklin Energy reasonably expects the starting salary for this position to fall between $108,000 and $125,000 annually. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.

Travel Requirements

Willingness to travel up to 30%