Solutions Designer – CRM

• Design hosting and CRM technology solutions based on client service specifications, standards, policies, best practices, and cost models.
  
• Design, develop, configure, maintain, administer, and integrate complex Salesforce solutions.
  
• Plan, implement, migrate, and support large and complex CRM systems.
  
• Configure and integrate Salesforce with external applications using web services and other integration mechanisms.
  
• Collaborate with IT professionals throughout the Software Development Life Cycle.
  
• Build Salesforce solutions based on user stories, low-level designs, and business requirements.
  
• Conduct fit-gap analysis between business requirements and Salesforce capabilities.
  
• Design and support prototypes and proof-of-concepts.
  
• Perform root cause analysis and troubleshoot defects, incidents, and production issues.
  
• Manage User Stories, issues, bugs, and testing activities using JIRA and/or Azure DevOps.
  
• Support Agile sprint management, bug tracking, and testing lifecycle management.
  
• Document technical designs, processes, implementation activities, and maintain build books.
  
• Report progress on deliverables and proactively identify risks and issues.
  
• Provide effort estimates for proposed solutions and review estimates from team members.
  
• Conduct diagnostics and determine appropriate approaches for incident management.
  
• Support deployments and migrations across Development, Test, and Production environments.
  
• Participate in design walkthroughs and implementation planning sessions.
  
• Collaborate with project teams, Project Managers, architects, clients, and technical teams to ensure successful delivery.
  
• Provide post-implementation support and resolve technical issues.
  
• Participate in knowledge transfer activities throughout the engagement.
  

Requirements

• 5+ years of Salesforce development experience, including Public Sector Foundation and Sales Cloud.
  
• Strong understanding of when Salesforce configuration options should be used instead of custom code.
  
• Hands-on experience solutioning and configuring Salesforce.
  
• Demonstrated experience supporting, developing, maintaining, and configuring Salesforce solutions.
  
• Experience troubleshooting Salesforce implementations and integrations in both Development and Production environments.
  
• Experience configuring and integrating Salesforce with external applications using web services or other mechanisms.
  
• Experience conducting root cause analysis and resolving defects and incidents.
  
• Experience documenting technical designs, processes, implementation activities, and build books.
  
• Experience conducting fit-gap analysis between high-level business requirements and Salesforce Public Sector capabilities.
  
• Experience designing and supporting prototypes and Proofs of Concept.
  
• Experience conducting diagnostics and supporting incident management.
  
• Experience implementing AODA-compliant solutions.
  
• Strong experience working with clients and technical teams to resolve defects and manage change requests.
  
• Experience providing estimates for proposed features and enhancements.
  

• Salesforce Certified Platform Developer I or equivalent experience
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  

• Salesforce Lightning Platform and Lightning Web Components (LWC)
  
• Apex
  
• Lightning
  
• Visualforce
  
• Salesforce APIs
  
• Data Loaders
  
• SOQL
  
• SOSL
  
• REST and SOAP APIs
  
• Authentication and Single Sign-On (SSO)
  
• Salesforce security model
  
• Sharing Rules
  
• Roles and Profiles
  
• Sharing Settings
  
• Salesforce DX
  
• Jenkins
  
• ANT
  
• GitLab
  
• CI/CD and deployment technologies
  
• Azure DevOps
  
• JIRA
  

• Experience designing and developing large, complex CRM applications.
  
• Knowledge of CRM applications, operating systems, environments, databases, programming languages, and communication protocols.
  
• Experience with relational and hierarchical database technologies.
  
• Knowledge of middleware and gateways.
  
• Experience with enterprise architecture methodologies, design standards, and tools.
  
• Experience assessing technical performance and capacity of existing systems.
  
• Ability to recommend system improvements, expansion, modernization, or replacement.
  
• Knowledge of security, recovery procedures, and technical specifications for integrated multi-service systems.
  
• Experience evaluating technology trends and recommending solutions for short- and long-term business requirements.
  

• Strong experience delivering solutions in Agile/Scrum environments.
  
• Experience with Agile sprint management.
  
• Experience with bug tracking and testing lifecycle management using Azure DevOps.
  
• Thorough understanding of the Software Development Life Cycle (SDLC).
  
• Experience with structured methodologies for application design, development, implementation, and maintenance.
  
• Experience designing, coding, testing, debugging, documenting, deploying, and troubleshooting applications.
  

• Excellent analytical, problem-solving, and decision-making skills.
  
• Strong written and verbal communication skills.
  
• Strong interpersonal and negotiation skills.
  
• Experience reporting project progress to technical teams, project leads, and management.
  
• Ability to proactively identify and escalate project risks and issues.
  
• Experience preparing technical documentation and system documentation.
  
• Ability to work effectively with diverse business stakeholders and subject matter experts.
  
• Strong teamwork skills and a proven track record of meeting deadlines.
  

• Experience evaluating Salesforce components, frameworks, and technology products using cost-benefit analysis and risk management.
  
• Experience mapping Salesforce capabilities and best practices against business and technical requirements.
  
• Experience with Salesforce AppExchange solutions.
  
• Experience developing Internet-ready applications.
  
• Knowledge of Rapid Application Development (RAD) methodologies.
  
• Knowledge of Information Management principles, policies, and practices.
  
• Experience reviewing, analyzing, modifying, testing, and debugging product installation scripts.
  
• Knowledge of integrated networking technologies, enterprise storage, SAN, server, and infrastructure technologies.
  
• Knowledge of OPS standards, infrastructure policies, procedures, architecture management, and procurement processes.
  
• Knowledge of PMBOK and project management methodologies.
  
• Previous experience working with Government or Public Sector organizations.
  

• Participate in ongoing knowledge transfer through regular meetings, touchpoints, and working sessions with ministry staff.
  
• Ensure all design, development, configuration, and technical artefacts are documented and transferred to designated ministry repositories.
  
• Provide complete and relevant documentation to support continuity and long-term maintenance.