Solutions Engineer
Summary
Designs and implements insurance-focused software solutions, integrating AI tools and translating client needs into technical specs for delivery teams.
We're looking for a Solutions Engineer to convert client business challenges into functional solutions and designs. You'll handle client inquiries, problems, and incidents within your portfolio while working with our development and delivery teams to implement solutions. This role requires pattern recognition, systematic thinking, and the ability to identify improvements in systems, processes, and products. You must communicate effectively with both technical and non-technical audiences.
Salary Ranges
- Croatia:€2.2k - €2.7k (Gross 1, monthly)
Croatia:€26.4k - €32.4k (Gross 1, annual)
United Kingdom:£34k - £41k (Gross, annual)
Europe, outside of Croatia:€27k - €41k (Gross 2, annual)
Africa & Sri Lanka:€27k - €37k (Gross 2, annual)
Rest of the world:€27k - €56k (Gross 2, annual)
Responsibilities
Design software tools and systems specifications for delivery teams to implement
Build proof of concept systems in low-code environments
Translate client requirements into detailed project plans and technical specifications for the Development department
Support the definition of systems and architectural standards (under guidance from senior team members)
Resolve technical incidents, problems, and queries requiring solution design
Escalate complex issues appropriately while taking ownership of mid-complexity problems
- Identifying and evaluating AI tools (LLM APIs, automation frameworks) for client and internal solutions
- Collaborating with the internal AI team to translate capabilities into client-facing designs
- Collaborating with clients to identify and implement smart automation/AI tools for customer workflows
Requirements
Degree or equivalent practical experience
At least 3 years of relevant work experience
Demonstrated ability to work independently with moderate direction
Advanced English (written and conversational)
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Technical knowledge of:
Technical documentation and specification writing
Basic JS ES5 knowledge
Service Oriented Architecture fundamentals
PaaS platforms
SQL, HTML and CSS
Configuration languages (XML, JSON, YAML)
Modeling techniques (ERD, UML, ad-hoc diagramming)
Software Development Lifecycle, including CI/CD
REST API design and GraphQL basics
Distributed architectures and microservices concepts
Security architecture principles
Enterprise architecture concepts (IAM, MDM)
Enterprise Integration Patterns and EAI frameworks
Benefits
- Remote work
- Sponsored professional learning
- Fully covered sick leave
- Child and family support
- A friendly and supportive team
- Career switch opportunities
- A healthy work-life balance
- Permanent full-time contract
- Working schedule flexibility
- Multi-role options
- Leadership opportunities