Solutions Engineer
Summary
Builds and maintains AI agents that resolve IT and workplace requests directly in Slack/Teams using Harmony’s context graph and prebuilt automation.
About Harmony Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. With 100 prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the …