Solutions Engineer

Highbeam is building the future of business banking and cash management.

Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money.

Customers have generated billions in sales and include well-known brands such as Cuts, Tushy, NYON, Sabah, Still Here, Alice Mushrooms, Original Grain, birddogs, and more.

Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey.

We’ve raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.

About this role

We're looking for a Solutions Engineer who brings three things: genuine technical curiosity and the initiative to act on it, the confidence to own a customer relationship end-to-end, and the operational discipline to never let things fall through the cracks.

When a customer issue needs real solutioning — not a canned answer — you're the one who steps in: diagnosing the root cause, finding the right fix even if it's not the obvious one, and driving it to resolution, whether that means writing a doc, filing a bug, or flagging a product gap.

You'll also turn that same instinct inward, building internal tools and AI-powered workflows that make the team faster.

What you’ll do

• Triage and investigate bugs alongside Engineering — write coherent steps to reproduce, identify workarounds, and keep stakeholders updated

• Identify patterns across customers and translate them into crisp product feedback

• Pick up the phone when a situation calls for it

• Write the documentation and guides that scale the team's knowledge

• Build internal apps and tools using AI to speed up internal processes and workflows

What we're looking for

Customer communication

• You own customer relationships, not just responses — comfortable, clear, and personable across email, chat, and phone

• High energy and genuinely enjoy people — customers come away from a conversation with you feeling better than when it started

• Detail-oriented in practice — you track open items, follow through, and close loops

Problem solving

• Sharp pattern recognition: you notice when three customers hit the same wall and know whether it's a docs problem, a UX problem, or a product gap

• Creative solutioning when a problem needs it, disciplined enough to know when it doesn't

• Resourceful with tools — you'll find or build a way to solve a problem rather than wait for someone else to

Technical aptitude

• Technical enough to investigate an integration issue, understand SQL/data, or wire together an automation without pulling in engineering

• You use AI tools to make yourself meaningfully faster and you're always looking for the next one

Qualifications

• Bachelor's degree, technical field preferred, or equivalent hands-on experience

• 1–4 years in a customer-facing technical role — Solutions Engineer, Technical Account Manager, Support Engineer, or similar

• Fintech or ecommerce experience is a plus; at minimum, a genuine interest in business or personal finances

You'll thrive at Highbeam if...

• You love working in-person with a high-performing team

• You enjoy working in an idea-meritocratic, low-ego environment

• You are proactive and self-directed, and you excel in ambiguous, fast moving environments

• You care about delivering a polished customer experience

• Bonus: You have experience working in fintech, AI or early-stage startups

What we offer

• Chance to join the founding team of a well-funded startup chasing a huge opportunity

• Competitive salary and meaningful equity

• Great location: Our NYC office is in NoHo, a short walk from the A,C,E · B,D,F,M · N,Q,R,W · 1 · 6 trains. Our Toronto office is downtown near St. Andrew Station.

• Generous PTO

• Comprehensive health & benefits package

• Stipends for lunch, commute, wellness, and purchasing customer products

• Yearly offsite—last year we went to Mexico City!