Solutions Engineer (ST Telemedia Global Data Centres (STT GDC) Philippines)

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description

The DC Solutioning and Provisioning Expert designs and implements data center solutions to meet customer needs. Operating under the Data Center Solutioning and Provisioning Manager, this role ensures the delivery of secure, scalable, and high-quality solutions while providing technical support and maintaining compliance with industry standards and regulations. The position is crucial for ensuring consistent and reliable service delivery.

DUTIES AND RESPONSIBILITIES

• Solution Design and Development:Develop and design customized data center solutions to meet customer requirements and business objectives. To ensure solutions are scalable, secure, and aligned with industry best practices.
• Provisioning and Implementation: Assist in the end-to-end provisioning process, coordinating with internal teams and external vendors. To ensure timely and accurate provisioning of data center services.
• Technical Support: Provide technical support during the solution design and provisioning phases, troubleshooting and resolving issues. To ensure all solutions meet technical and operational requirements.
• Customer Engagement: Engage with customers to understand their needs and ensure requirements are met through effective solution design. To maintain high customer satisfaction and alignment with customer Expectations.
• Compliance and Quality Control: Ensure all provisioning activities comply with industry standards and company processes .
• Documentation and Reporting: Prepare and maintain documentation related to solution design, provisioning processes, and technical specifications. To ensure accurate records and provide insights for continuous improvement.
• To maintain high standards of service delivery and mitigate risks.

Professional Background and Experience

Bachelor’s degree in Engineering, Information Technology, Business Administration, or a related field. 3-5 years in data center solutioning, provisioning, or related fields. Experience in the technology, telecommunications, or data center industry is highly desirable.

Professional Qualifications & Training

ITIL, Data Center Industry certifications, other IT Infrastructure trainings and certifications Knowledge and Skills Technical Expertise: Deep understanding of data center infrastructure, solution design, and provisioning processes. Analytical Skills: Strong problem-solving abilities, with a proactive approach to identifying and resolving issues. Communication: Effective verbal and written communication skills to engage and influence stakeholders at various levels.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.