Solutions Engineer (Support) - Remote work

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Solutions Engineer (Support) at BairesDev

As a Solutions Engineer (Support), you will provide high-level technical assistance to customers, focusing on the successful integration and operation of our services. You will act as a vital link between client needs and our internal engineering capabilities, ensuring that technical obstacles are resolved efficiently and partner onboarding is seamless.

What You'll Do:

- Diagnose and resolve complex issues related to REST API integrations and technical workflows.
- Analyze source code and database records to identify root causes of reported incidents.
- Guide partners through the technical onboarding process, ensuring best practices are followed during implementation.
- Facilitate technical communication between external stakeholders and internal development teams to streamline product improvements.
- Develop technical documentation and troubleshooting guides to enhance self-service support capabilities.
- Monitor system health and customer feedback to proactively address potential integration friction points.

What we are looking for:

- 5+ years of experience in Software Engineering, Technical Support, or Solutions Engineering.
- Proven expertise in troubleshooting REST APIs and providing technical integration support.
- Advanced proficiency in reading source code and writing complex SQL queries.
- Strong hands-on experience in customer-facing technical roles and partner onboarding.
- Excellent communication skills to bridge technical issues between customers and engineering teams.
- Advanced proficiency in English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!

Apply now!