Solutions Engineer

About the role

The Solutions Engineer is responsible for providing end-to-end technical expertise in designing, deploying, and supporting Synetcom Philippines' Cisco-based infrastructure solutions and its complementing technologies. The role supports both pre-sales and post-sales engagements by assisting the sales team in designing tailored solutions, conducting proof-of-concepts (POCs), ensuring successful solution deployment and support services, and delivering knowledge transfer. The Solutions Engineer should have a strong knowledge of routing and switching, network operations, and troubleshooting in carrier-grade or high-availability environments.

Key responsibilities

• Collaborate with the sales team to provide technical consultancy during pre-sales activities

• Assess customer requirements, business needs, existing environments, and technical challenges to design and recommend appropriate network and IT infrastructure solutions

• Design network infrastructure and solution architectures for customers, including preparation of Bills of Materials (BOM) and Bills of Quantities (BOQ)

• Prepare and deliver technical proposals, presentations, demonstrations, bidding documents, RFP/RFI responses, and other solution documentation

• Conduct Proof of Concept (POC), pre-sales, implementation, and post-implementation technical presentations and meetings

• Support the solution implementation, deployment, integration, configuration, migration, testing, and optimization activities according to project schedules

• Deliver professional services, technical training, and knowledge transfer to customers, partners, and internal teams

• Provide Level 2 technical support, troubleshooting, incident resolution, and post-deployment support

• Monitor and optimize deployed solutions, including routing, Quality of Service (QoS), application-aware traffic steering, performance, security, scalability, and overall system reliability

• Prepare and submit project status reports, accomplishment reports, operational updates, and other required documentation in a timely manner

About you

• Bachelor's degree in Electronics Engineering, Computer Engineering or a related field

• Minimum 3 years of experience working with network infrastructure in a Telco, ISP, Data Center, or POP environment

• CCNA certification or higher is required or equivalent industry certifications

• Strong hands-on experience with Cisco routers and switches

• Solid understanding of TCP/IP, Ethernet, VLANs, subnetting, Layer 2/Layer 3 networking, and routing

• Experience troubleshooting network incidents in a production environment

• Ability to interpret network diagrams and technical documentation

• Familiarity with network monitoring and troubleshooting tools

• Strong analytical and problem-solving skills

• Good communication and coordination skills