Solutions, Manager

Responsibilities:

• Engage customers professionally and effectively in understanding their requirements and needs from a technical infrastructure point-of-view. Evaluate the needs, design and propose winning solutions.
• Collaborate with sales team to build strong relationships supporting customers to identify business opportunities, participate in forecasting, pipeline and market analysis.
• Monitor and evaluate trends in prospect and target customer base
• Make an impact across multiple functions as you collaborate, act as the communications hub , driving decisions and consensus with cross-functional internal teams including but not limited to sales, design, construction, critical operation, and asset management teams to deliver solutions to customer.
• To lead, prepare, and submit quality solution proposal based on RFP documents received from customer and ensure compliance to technical requirements and specifications.
• To analyse customer technical requirements and make comparison with market trends for optimised solution.
• Establish internal project briefs based on agreed solution with the customer.
• Collaborate with design and construction on the project procurement and contracting strategy, long-lead equipment procurement buy-out, analyse project risks and develop project timelines.
• Consolidate inputs, prepare and submit reports to Management and Group for approval.
• Manage and organise design review meetings between customer and internal stakeholders to finalise the design solution for implementation.
• Collaborate with design and construction to identify and establish overall project delivery schedule for project implementation to meet customer timeline.
• To provide constructive feedback to internal teams as and when observed for improvement.
• Manage assigned accounts and provide backup coverage for the team.
• Act as a single point-of-contact for the customer on executive escalations or issues independently.
• Other duties as and when necessary, associated with the role.

Requirements

• Possess a bachelor’s degree or above in Mechanical/Electrical Engineering.
• Minimum 4 years working experience. Candidates with experience working in design consultancy firm and have worked through a construction project life cycle from design until obtaining building permit for occupation is preferred.
• Experience working with a data centre or colocation provider in a customer-facing engineering functions is preferred
• Working experience or good knowledge in data centre design and power & cooling systems requirements including testing and commissioning activities (i.e. FAT, SAT, IST).
• Ability to work directly with Senior Management and manage within a matrix organization.
• Resourceful team player with a genuine enthusiasm for providing excellent support to internal and external customers.
• Experienced with fast-paced large volume, dynamic, complex, international operations.
• Able to develop comprehensive and concise management reports.
• Possess drive, tenacity and willingness to learn
• Willing to walk the ground to verify the field progress and engage staffs.
• Excellent communication skills (written & oral).
• Ability to travel for short business trip within Southeast Asia countries.