Solutions Manager | Top ranked Aus Tech business | Leadership
Salary: $160,000 – $200,000 per year + Super
Tektalent has exclusively partnered with our client who are an Australian & privately owned IT partner founded 40 years ago. Their mission is to create innovative IT solutions that align with their customer’s unique situations and ambitions.
Today, they are a multi-vendor software and hardware solutions partner who help clients across Australia and neighboring countries to prosper and grow.
Our client injects a well needed human touch into the tech world, putting people at the heart of everything they do.
They are experiencing aggressive growth across the business year on year and are now in the market for a "Presales Manager / Solution Delivery Manager" to join the solution delivery team to lead and develop the Presales function, providing people leadership to a team of three while improving the quality, consistency and scalability of the end-to-end solution lifecycle. The role is accountable for helping the team convert customer needs into technically sound, commercially appropriate and deliverable solutions.
The role sits deliberately between Sales and Solution Delivery & is a leadership and transformation role rather than simply the most senior technical position in the team.
Role responsibilities
Lead, coach and develop a team of three Presales professionals.
Set clear expectations for ownership, quality, responsiveness, collaboration and follow-through.
Provide regular one-to-one coaching, opportunity reviews and practical guidance on complex work.
Act as an impartial connection point between Sales and Solution Delivery.
Help mediate situations where customer expectations, commercial objectives, technical recommendations and delivery realities do not naturally align.
Ensure delivery concerns are considered early without allowing Presales to become an unnecessary gatekeeper
Partner with the GM of Solution Delivery to define and execute the Presales maturity and transformation roadmap.
Review current practices and prioritize improvements based on customer impact, operational risk, commercial value and scalability.
Improve consistency across qualification, discovery, solution design, estimation, quoting, scoping, review and handover.
Ensure proposed solutions address documented customer requirements and intended business outcomes.
Confirm the right technical expertise is involved in design and validation.
Challenge unclear requirements, weak assumptions, unsupported estimates, scope gaps and delivery risks before commitment
Support or lead customer discovery, solution workshops, presentations and complex technical discussions where appropriate.
Ensure the team communicates technical concepts in language suited to operational, commercial and executive audience
Champion consistent and effective use of ConnectWise, HubSpot, ITQuoter and ScopeStack across the Presales lifecycle
Your key attributes & experience needed
Demonstrated experience in Presales, Solutions Consulting, Solution Architecture or a similar technology services environment.
Experience leading, coaching or developing technical, consulting or solution professionals.
Strong understanding of the technology solution lifecycle from qualification and discovery through design, estimation, proposal and delivery handover.
Strong stakeholder management, facilitation and communication skills across technical, commercial and operational audiences.
Sound commercial judgement and the ability to balance customer outcomes, technical quality, margin, risk and delivery practicality.
Technical breadth across multiple technology disciplines and the judgement to involve specialists when required.
Experience within an MSP, IT services, systems integrator or professional services organization.
Exposure to Microsoft 365, security and associated Microsoft cloud technologies.
Benefits
Short & concise interview process
Not a tightly strung or up-tight work environment, people enjoy being at work
Potential OTE component to role after probation
Manage a highly capable and tenured team of presale engineers
Have full autonomy to make change and improve the presales function
Growth opportunity and the ability to grow the team as needed
Hybrid work arrangement on offer after onboarding is completed
Work for a business that has an average staff tenure of 10 + years, meaning that there is a good reason why people decide to stay within the business
This business has experienced a 15% year on year growth trajectory
40-year reputation in the market
This role will have the support of a well-structured team within the solution delivery team
Leadership that will show you what a good culture is supposed to be, they will invest in you and this is no over-reaction
A succesful business that continues to grow both size and revenue wise
Heavily resourced business & very strong client relationships means that you won't be putting out fires, rather, delivering quality solutions and projects that solve real world problems
Full stocked kitchen and monthly food-trucks
High quality office amenities such as pool tables, massage chairs & more to ensure staff can enjoy their time at the office
Free on-site parking
A leadership team that genuinely care about their people, a huge amount of the businesses revenue is re-invested into the business to increase working amenities and perks for staff
Hybrid flexiblity on offer
The business is closing near 90 staff & is still privately owned
You will delivery projects for some famous logo's such as: Cost Co, Pet Barn, Michael hill, Universal Store, Major banks
If you are an experienced Solutions Delivery Manager, please apply and we will review your application as soon as possible.
Alternatively, you can email chris@tektalent.com.au directly for immediate review.
Tektalent looks forward to hearing from you.
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