Solutions Service Engineer (Cloud/Onprem)

About the role

We are looking for a Digital Solutions Service Engineer to join an international team delivering advanced digital and software solutions to healthcare organizations worldwide. This role combines technical expertise, customer interaction, and problem-solving, supporting both cloud-based and on-premise environments.

• Solutions Service Engineer (Cloud/Onprem).
• Pharma Company.

What you'll do

• Installing, configuring, and commissioning software solutions at customer sites.
• Providing advanced technical support and troubleshooting across applications, infrastructure, networking, and integration layers.
• Investigating and resolving software-related issues, escalating complex cases to specialist teams when required.
• Acting as the primary technical point of contact for customers throughout the support lifecycle.
• Delivering technical training sessions and knowledge transfer to end users and local teams.
• Supporting system integrations and ensuring smooth communication between different platforms and technologies.
• Producing and maintaining technical documentation, implementation guides, and service procedures.
• Collaborating with Product, Development, Quality Assurance, and regional support teams to ensure high service standards.
• Managing customer expectations through proactive communication and timely issue resolution.

What you'll get

• Permanent Contract.
• Competitive Salary.
• 3 days a week working from home.
• Flexible Schedule.
• Multicultural and friendly team.
• Exciting opportunities for professional development.
• Ongoing training.
• Multiple Social benefits: Canteen, health insurance, nursery check, English training...

¿A quién buscamos (H/M/D)?

• Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.
• Minimum of 2 years experience in technical support, professional services, software implementation, or a similar customer-facing technical role.
• Enterprise networking, troubleshooting, and network security concepts.
• Windows operating systems administration and configuration.
• SQL databases and database management fundamentals.
• Virtualization technologies and infrastructure monitoring.
• Cloud environments and SaaS, PaaS, and IaaS architectures.
• Software integrations and communication protocols.
• Web applications and application server environments.
• Strong written and verbal communication skills in English.
• Ability to work independently while collaborating effectively within global teams.
• Excellent customer-facing and communication abilities.
• Willingness to travel internationally up to 5 - 10% of the time.