Solutions Support Engineer

Company: SystemCanada |

World wide office: Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan

Job Description

• Proactively monitor live environments to ensure proper functionality of deployed solutions
• React to problems in accordance to priority and severity of issue, as agreed upon with your manager(s) and the client, in order to maintain service level agreements.
• Interact with development organization on open issues requiring development support
• Work as a member of the solution support team and take part in a 24/7 on-call rotation.
• Interface with the Solutions Support Manager, other support engineers in the team and clients on outstanding issues
• Systematically determine root cause for all raised problems assigned
• Work within procedures and processes for resolving issues, ensuring no shortcuts are taken
• Properly documenting issues, paying particular attention to the details of the issues and the steps required to resolve them