Solutions & System Support Specialist

Job Responsibilities:

Technical Support for Sales, Implementation, Projects and Operations

• Partner with Sales and Operations teams to provide technical input into the design and development of client solutions and new business opportunities.

• Contribute technical expertise to RFP responses, including preparation of technical content, solution validation, presentations and support through submission.

• Support the implementation of client technology solutions, including planning and coordinating technical workstreams and working with third-party technology providers to ensure successful delivery.

• Represent Technology on Implementation Review Steering Committees, providing technical oversight, identifying risks and supporting delivery decisions.

• Troubleshoot end-user implementation and post-implementation issues; inclusive of maintaining accurate ticket records and support logs, and escalation of issues requiring elevated privileges or where service-level commitments may be at risk.

• Act as a key local technical point of contact for internal stakeholders and clients, coordinating enquiries, incidents and technical requirements through to resolution.

• Investigate recurring technical incidents and prepare root-cause analysis and recommended corrective actions.

Administration, Documentation & Training

• Maintain and update the internal knowledge base of procedural and technical information, ensuring alignment with current policies, procedures, and technologies.

• Process and respond to IT requests relating to procurement, access, and support received by email, phone, or in person.

• Develop procedures and training manuals, and deliver presentations and briefings.

• Provide training and respond to technical “how-to” questions from end users and clients about systems and applications.

Job Requirements

• A bachelor’s degree in information technology is preferred.

• At least three years of IT or technology experience, including delivering solutions in a consulting or client-facing environment.

• Proven experience supporting business or sales teams through technical product demonstrations, pre-sales activity, vendor coordination, or project implementation.

• Strong spoken and written English and Cantonese language skills.

• Ability to discuss a broad range of technical and project topics confidently with clients and their technical teams, understand requirements, and support issue resolution.

• Experience using and configuring software applications for end users; software development skills are not required.

• Experience troubleshooting end-user hardware, operating systems, mobile devices, voice systems, and basic network or server-access issues.

• A sound understanding of basic networking, authentication, and data technologies, including SSO (Single Sign-On), Microsoft Entra ID / Active Directory, CSV data files, and SFTP authentication and data transfers.

• An understanding of information security and data privacy principles.

• Ability to deliver change effectively in complex environments.

• Strong problem-solving skills and the ability to work effectively under pressure.

• Self-motivated, with the ability to work independently and as part of a collaborative team.

Preferred Experience

• Experience of mailroom operations.

• Advanced knowledge of networking, user-authentication principles, or single sign-on configuration.

• Experience configuring network devices, such as routers, and mobile devices.

• Working knowledge of Microsoft Visio and process-workflow documentation.
  

We offer attractive remuneration package and fringe benefits such as 5 days work, 15 days of annual leave, group medical, dental and life insurance coverage to the successful candidate. In addition, you will have an opportunity to work in a reputable company with excellent career exposure. Interested parties, please click "APPLY NOW" to submit your application.

All information provided will be treated confidentially and used solely for recruitment purpose.