Sourcing Assistant

Job description

The sourcing assistant will be responsible for providing operational and execution support for the VIC sourcing channel by enabling the acquisition of rare and high-value luxury items. He/she will be coordinating across suppliers, internal teams, and client-facing materials to ensure accurate, timely, and elevated service delivery.

• Supporting the luxury acquisition specialist and VIC team in scaling of the sourcing channel through disciplined execution and process consistency
• Protecting sourcing service standards through accurate communication and reliable follow-through
• Enabling an elevated sourcing experience through premium presentation quality and strong attention to detail
• Contributing to SLA tracking and performance reporting to support commercial decision making
• Coordinating sourcing requests end to end from inquiry to delivery ensuring timely follow ups and accurate timelines
• Facilitating in managing supplier communication on availability, specifications, pricing, and lead times
• Liaising with buying and personal shopping teams to align on options, alternatives, and approvals
• Building client-ready presentations including lookbooks, moodboards, and curated edits aligned to brand standards
• Maintaining sourcing trackers, request statuses, and performance reporting including SLAs, conversion, and revenue
• Supporting after-sales activities for sourced items including delivery issues, product concerns, and exchanges or returns where applicable
• Coordinating with customer service and operations teams to resolve complex sourcing fulfilment cases
• Supporting sourcing-related moments including previews, launches, exclusives, and client appointments
• Bachelor’s degree in business, fashion management, marketing, supply chain, or related fields
• 1-2 years’ experience in luxury retail, personal shopping, or administrative coordination
• Demonstrating strong administrative execution and attention to detail while managing multiple parallel requests
• Communicating clearly and professionally in writing for supplier and internal coordination
• Using Excel or Google Sheets confidently for trackers, SLA monitoring, and reporting
• Preparing high-quality presentations using PowerPoint, Google Slides, and preferably Canva
• Applying basic design capability using Photoshop or InDesign for premium client materials preferred
• Demonstrating passion for luxury brands with awareness of high-value accessories and market dynamics
• Handling sensitive VIC requests with high levels of discretion and professionalism
• Comfortable working with tight timelines and frequent external follow-ups