South East Asia Tour Operations Specialist

At Asiaventura, our mission is to create immersive small-group journeys across South East Asia that go beyond conventional tourism. We connect our travelers with authentic cultures, local communities, and unique experiences, while promoting responsible and sustainable travel throughout the region.

Behind every unforgettable journey is a strong operational foundation and a reliable network of local partners. As an Operations Specialist, you play a key role in making our trips possible by managing bookings with suppliers, building and maintaining long-term partner relationships, and continuously identifying outstanding accommodations, activities, and service providers (including. DMCs). Your work directly contributes to enhancing our travel products and ensuring seamless, high-quality experiences for our guests.

At Ventura TRAVEL, you will always feel welcome. We foster a culture where every team member feels valued, empowered, and connected through a shared passion for authentic travel, cultural exchange, and adventure.

Note: This is a remote position based in South East Asia. Applications will be considered in English only.

On daily basis, you will

• Own the end-to-end ground operations of our multi-day group tours in Vietnam, Cambodia, and Laos.
• Manage multiple departures, including accommodation, transport, activities, Tour Conductors, payments, and departure logistics.
• Recruit, train, brief, schedule, support, and evaluate Tour Conductors.
• Source, negotiate, contract, and manage suppliers while balancing quality, reliability, and cost.
• Monitor operational KPIs, costs, supplier performance, and traveller feedback.
• Lead the response to disruptions and emergencies during tours.
• Improve and automate operational processes using AI and digital tools.

The basics you bring along

• Professional fluency in spoken and written English and Vietnamese. You can confidently lead calls, negotiations, training, and emergency communication in English.
• Hands-on ground operations experience with a tour operator or DMC operating multi-day group tours in Southeast Asia.
• Proven end-to-end responsibility for reservations, suppliers, logistics, Tour Conductors, payments, and on-tour delivery.
• Strong operational knowledge of Vietnam and ideally Cambodia and Laos.
• Demonstrated experience in supplier negotiation, contracting, cost control, and performance management.
• Experience using KPIs, reports, and operational data to improve quality, costs, accuracy, and supplier performance.
• Confident use of reservation, operations, ERP, CRM, or similar business software, with the ability to learn complex systems quickly.
• A strong digital mindset and openness to learning how AI and automation can reduce manual work and improve operational workflows.
• Ability to manage several departures and resolve operational emergencies independently.

You can impress us even more

• Experience working for a European tour operator or a DMC serving European tour operators and travellers.
• An existing network of trusted tourism suppliers and industry partners in Southeast Asia.
• Experience developing Tour Conductors through coaching, training, and performance management.
• Practical experience using AI or automation beyond basic prompting to analyse information, reduce manual work, or improve operational workflows.
• Additional language skills including German or French and relevant to Southeast Asia.

What we promise you

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week-offsite, if we achieve our goals.
• Participation in the overall company's profits.
• Visit our Career Page to get more insights into our office life.

Confidentiality & Diversity

Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers. It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.