SP Customer Care
Posted
We are seeking a customer-focused and professional individual to join our BPO team as a Customer Care Representative. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering excellent service through phone, email, or chat support.
*Key Responsibilities:*
* Respond to customer queries promptly and accurately.
* Provide information about products, services, and policies.
* Handle complaints with empathy and professionalism, ensuring resolution.
* Document customer interactions in the system accurately.
* Meet performance targets such as call handling, response time, and customer satisfaction.
* Collaborate with team members to improve the overall customer experience.
Requirements
* Minimum of 3 CXC/CSEC passes including English (or equivalent).
* Previous experience in customer service or BPO is an asset.
* Strong communication and problem-solving skills.
* Ability to multitask and work in a fast-paced environment.
* Basic computer literacy and typing skills.
*Schedule:* Must be flexible to work shifts, weekends, and holidays as required.