Spa and Fitness Supervisor
📍 Location: Snowmass Club | Snowmass Village, CO
⏳ Status: Full-Time | Non-Exempt
👥 Reports to: Spa & Fitness Director, Assistant Spa & Fitness Director
📌 Supervises: Spa & Fitness Front Desk Agents
Are you service-minded, organized, and passionate about wellness and member experience? Snowmass Club is seeking a Spa & Fitness Supervisor to help lead our front desk team, support daily operations, and ensure our Spa & Fitness facilities feel welcoming, seamless, and elevated for every member and guest.
🌟 What Guides Us
OUR MISSION
Inspire lasting memories and meaningful connections with all the comforts of home
OUR VISION
To be the Club of choice for work & play
OUR VALUES – Y.E.S.
✅ You Elevate Service – Every interaction is an opportunity to enhance the experience
🤝 We Are One Team – Support, empower, and collaborate across departments
🎭 Be A Host – Anticipate needs, communicate authentically, and care deeply
🌍 Embrace the Adventure – Stay curious, adaptable, and engaged
👨👩👧👦 Family Culture – Create positive, inclusive experiences for members and staff
👋 What You’ll Do
Leadership
Promote a positive, professional, and welcoming culture within the Spa & Fitness team
Keep member-facing employees informed of Club events, updates, and initiatives
Support and guide front desk staff to ensure consistent service standards
Member Experience & Service
Greet members and guests warmly and professionally upon arrival
Register and admit members to Spa & Fitness facilities
Schedule spa appointments, manage confirmations, and follow up to ensure a seamless experience
Respond to member inquiries and concerns; escalate sensitive matters to leadership as appropriate
Maintain a thorough understanding of memberships, policies, and department offerings
Promote private lessons, massage, and spa services
Operations & Administration
Act as cashier and guest service representative
Answer phone, email, and in-person inquiries with professionalism and care
Maintain a clean, organized, and well-stocked front desk and public areas
Record and manage member information for seminars, programs, and presentations
Assist with the development and enhancement of Spa & Fitness services
Availability & Scheduling
Work weekends and holidays as required
Complete at least one opening and one closing shift weekly
Additional Responsibilities
Assist with special events and cross-departmental support when needed
Attend all required trainings and staff meetings
Complete assigned projects and other duties as directed by Spa & Fitness leadership