Spa Assistant Manager

CordeValle is seeking a service-driven and highly organized Spa Assistant Manager to support the daily operations of our luxury spa. This hands-on leadership position assists with supervising the spa team, coordinating daily operations, maintaining exceptional service standards, and creating memorable experiences for our members and guests.

The Spa Assistant Manager serves as a leader on the floor while remaining actively involved in day-to-day operations. The ideal candidate is warm, professional, detail-oriented, and comfortable balancing guest service, team leadership, scheduling, administrative responsibilities, and operational needs in a luxury hospitality environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

Spa Operations & Guest Experience

• Support the Spa Manager with the daily operation of the spa and ensure a smooth, professional guest experience.
• Serve as a visible leader and point of contact for members, guests, and spa associates.
• Welcome and assist members and guests with warmth, professionalism, and discretion.
• Respond promptly and professionally to guest questions, requests, concerns, and service recovery situations.
• Monitor daily appointments, treatment rooms, staffing, and operational flow.
• Assist the spa front desk as needed, including reservations, check-in and check-out, telephone inquiries, and retail transactions.
• Maintain exceptional standards of cleanliness, presentation, organization, and ambiance throughout the spa.
• Coordinate with other CordeValle departments to provide seamless member and guest experiences.

Team Leadership

• Provide day-to-day guidance and support to Spa Coordinators, therapists, and other spa associates.
• Help create a positive, professional, and service-focused work environment.
• Assist with onboarding, training, coaching, and ongoing development of spa associates.
• Reinforce CordeValle service standards, policies, procedures, and Core Values.
• Assist with preparing and maintaining employee schedules based on business and operational needs.
• Help ensure hourly associates receive required meal and rest periods and that breaks are appropriately incorporated into daily and weekly scheduling.
• Communicate staffing concerns, performance issues, guest feedback, and operational needs to the Spa Manager.

Administrative & Retail Support

• Assist with spa inventory, product ordering, receiving, stocking, and organization.
• Monitor retail and professional product levels and communicate replenishment needs.
• Support spa retail initiatives and encourage associates to provide knowledgeable, guest-focused product recommendations.
• Assist with daily reports, operational records, appointment information, and other administrative responsibilities.
• Support department initiatives designed to achieve service, retail, labor, and financial goals.
• Help maintain accurate and organized records in accordance with CordeValle policies.

CORE VALUE EXPECTATIONS

All CordeValle associates are expected to demonstrate our Core Values:

COMMITTED – We are whole-heartedly dedicated to caring for our members, guests, and associates.

AMBASSADOR – We serve others with friendliness and warmth to exceed expectations.

AUTHENTIC – We genuinely create an exclusive and unforgettable experience.

RESOURCEFUL – We are creative, innovative, and tenacious in all our endeavors.

EXCELLENT – We offer our unique skills, knowledge, and experience.

Required

• Previous experience in a spa, resort, hotel, private club, wellness, or luxury hospitality environment.
• Previous supervisory, lead, or team leadership experience preferred.
• Exceptional guest service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to lead by example and work effectively as part of a team.
• Professional appearance, communication style, and demeanor appropriate for a luxury hospitality environment.
• Ability to handle confidential or sensitive guest and employee information with discretion.
• Ability to prioritize multiple responsibilities and remain composed in a fast-paced environment.
• Comfortable using reservation, point-of-sale, scheduling, and general computer systems.
• Ability to work a flexible schedule based on business needs.

Preferred

• Previous leadership experience in a luxury spa or resort environment.
• Knowledge of spa treatments, services, retail products, and spa operations.
• Experience with spa reservation or property-management systems.
• Previous experience serving private club members or luxury resort guests.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods throughout the workday.
• Ability to bend, reach, stoop, and perform repetitive movements as required.
• Ability to lift, carry, and move spa products, supplies, and equipment as necessary.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

WORK SCHEDULE

This is an hourly, non-exempt position. The Spa Assistant Manager must be available to work a flexible schedule based on business needs, which may include mornings, evenings, weekends, holidays, and special events.