Spa Concierge
Spa Concierge
Location: Breckenridge Grand Vacations
Position Type: Full-Time Non-Exempt
Compensation: $20.70 - $23.85/hour + 10% retail commission
Schedule: Varied including evenings and weekends
About the Role
Join our award-winning team at Breckenridge Grand Vacations as the welcoming face of our tranquil spa retreat, where you'll craft exceptional guest experiences while enjoying industry leading benefits in Colorado's premier mountain destination. As our Spa Concierge, you'll play a pivotal role in scheduling appointments, managing daily spa operations, and promoting treatments and retail products while earning 10% commission on retail sales.
Your attention to detail will ensure our pristine spa environment remains immaculate as you process payments, balance daily reports, and deliver personalized service at every guest touchpoint all while surrounded by Breckenridge's breathtaking beauty and the rewarding culture of a nationally recognized Top Workplace.
Responsibilities
- Manage all guest interactions including appointments, check-ins, and inquiries (in-person, phone, email)
- Process payments, reconcile daily transactions, and resolve discrepancies
- Maintain spa cleanliness and amenities (grotto, treatment areas, retail space)
- Promote treatments and retail products while enforcing facility policies
- Support operations through inventory management, social media, and special projects
- Uphold exceptional service standards and company policies
- Participate in training and sustainability initiatives