Spa Coordinator
Summary
Coordinates spa bookings, member service, and front-desk operations to ensure smooth, personalized experiences for guests.
What’s in it for you
The Spa Coordinator is responsible for delivering high-quality service and ensuring exceptional experience for Members at the Spa and Salon. They coordinates between different sections of the Spa to ensure smooth operations, efficient bookings, and personalized service that meets Member needs.
We are looking for someone who is
Strong in interpersonal and communication skills
Ability to work independently in a fast-paced environment
Calm, meticulous and empathetic
Proficient in Microsoft Office applications
Able to work rotating shifts, including weekends and public holidays (no midnight shifts)
Key responsibilities include (but not limited to)
Ensuring a welcoming experience and member satisfaction at the Sen Spa
Deliver efficient front desk support
Managing reservations across multiple channels (system, app, email, etc)
Responding to Member inquiries and feedback and supporting service recover
Provide retail sales support
Generate and maintain accurate reports, records, and relevant documentation to support operational requirements
Working closely with the Director of Member Engagement, Spa Manager and the spa team