Spa Director

The Spa Director is responsible for delivering each guest a high-quality spa service through effective staff training, developing and adhering to protocol standards, oversight of professional product inventory, and staff scheduling. The position also requires oversight of the spa retail products so that there may be continuity in service to retail processes as well as focus on increasing revenue and controlling expenses.

JOB RESPONSIBILITIES:

• Manage daily operations of the spa including hosting guests and responding to all guest issues and concerns in a timely fashion; follow-up to ensure guest issues are resolved completely.
• Ensure articulation of the hotel’s desired spa and wellness image and position, ensure consistent communication throughout the hotel.
• Create, maintain and train staff on all spa, and be responsible for the coordination and scheduling of all spa related services in relation to consistency with policies, philosophy and objectives for the hotel.
• Coordinate the appearance of all spa and wellness related print and electronic materials.
• Effectively hire and supervise wellness professionals such as massage therapists, estheticians, nutritionists, herbalists, acupuncturists, yoga/Pilates and fitness instructors, exercise physiologists and other wellness contractors/staff as well as guest service staff (i.e. reception, reservations, attendants)
• Responsible for the spa’s retail product selection, marketing and sells strategies, menu of services, financial management, and training and development of new trends and techniques.
• In collaboration with the hotel’s marketing and PR team, create, implement and measure the success of a comprehensive marketing, communications and public relations plan that establishes a distinct wellness position for the hotel.
• Liaise with internal operating departments, to communicate and manage the program requirements from pre-planning through execution and follow-up.
• Establish partnerships with third-party wellness operators and facilitators. Maintain and develop excellent, long-term relationships with these, and all, business partners.
• Conduct relevant spa, and wellness market research and review research and trends for new and innovative products, service and partnership opportunities.
• Develop and adhere to an annual operating budget, capital investment budget, operating plan and financial goals for the spa, fitness and wellness programs.
• Ensure the accuracy and relevance of periodic reporting and competently report on the wellness department’s financial performance and potential.
• Generate growth through increasing revenue and daily operational efficiency while maintaining spa morale.
• Ensure accuracy and compliance with all payroll, commissions and payment of tips per internal guidelines.
• Responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all wellness related products, materials and assets to ensure effective operations.