Spa Front Desk

SUMMARY

Responsible for the daily operation of the Spa

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet all guests promptly and in a courteous manner.
• Provide guests with Spa information.
• Determine guest status and check them into the Spa.
• Handle all calls promptly and courteously, providing accurate information.
• Post all charges following accounting procedures.
• Insure that guests are billed correctly.
• Run closing reports and balance bank at end of shift.
• Book spa appointments
• Maintain accurate status of each guest
• Inform Spa Supervisor of any Front Desk problems or questions.
• Insure that guests checking in on a Spa Package are checked in correctly and that their itinerary is accurate.
• Collect payment for boutique items and post all charges following accounting procedures.
• Develop good customer relations
• Order product as needed.
• Attend training seminars on product knowledge.
• Ensure locker rooms are well maintained and stocked.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the building when needed to assist operations to perform job duties not necessarily contained in this job description