Spa Host - Part Time
Southall is a premier destination bringing nature, produce, and people together in a powerful and unique way.
The Spa Host is responsible for the overall guest experience from start to finish. This role includes curating the spa & wellness journey, communicating with the greeters cabin, valet and other departments, preparing the guest for their spa day, assisting guests with questions regarding specific spa services and products, checking the guest into the computer system and modifying appointments as needed, collaborating with back of house support team to guide the guest through their spa journey and charging for services performed. Occasionally the concierge may assist with restaurant reservations, activities, or other hotel needs.
Responsibilities
- Greet guests warmly and provide an overview of their spa experience
- Curate and personalize the guest's wellness journey from arrival to departure
- Communicate with the greeter’s cabin, valet, and other departments to ensure seamless guest transitions
- Assist guests with check-in, including entering and updating information in the computer system
- Modify and manage spa appointments as needed
- Answer guest inquiries regarding spa services, products, and amenities
- Process service charges, payments, and checkout procedures
- Occasionally assist with restaurant reservations, activities, and other hotel needs
- Prepare locker rooms and relaxation areas to maintain a serene environment
- Collaborate with front-of-house hosts to guide guests through their spa experience
- Ensure guests have appropriate robes, slippers, and amenities
- Maintain cleanliness and organization of spa facilities, including locker rooms and relaxation areas
- Restock supplies and refreshments for guest comfort
- Support therapists and technicians by ensuring treatment areas are set up and ready
- Assist with laundering and organizing linens and towels
- Address guest requests and ensure a smooth flow of spa services
- Perform additional duties and projects as assigned by Southall Leadership