Spa Manager

• Oversee the daily operations of the spa and ensure exceptional guest satisfaction.
• Maintain the highest standards of luxury service, cleanliness, and professionalism.
• Ensure all spa policies, procedures, and service standards are consistently followed.
• Manage and supervise the spa team to achieve operational excellence.
• Recruit, onboard, train, coach, and evaluate spa employees.
• Prepare and manage staff schedules to ensure adequate coverage.
• Monitor employee performance and provide coaching and corrective action when required.
• Maintain current knowledge of all spa services, treatments, pricing, promotions, and retail products.
• Assist with monthly inventory, product ordering, and stock control.
• Monitor product usage to minimize waste and control operational costs.
• Ensure all spa equipment and facilities are properly maintained.
• Handle guest feedback and resolve complaints promptly and professionally.
• Assist with payroll preparation and ensure timely and accurate submissions.
• Monitor daily revenue and support initiatives to achieve financial targets.
• Promote retail sales and upselling opportunities to maximize profitability.
• Ensure compliance with health, safety, hygiene, and sanitation standards.
• Coordinate staff training and professional development programs.
• Perform opening and closing Manager-on-Duty (MOD) responsibilities.
• Prepare operational reports and maintain accurate documentation.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Support the Spa Director in achieving departmental goals and complete any additional duties as assigned.

• Education: Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field.
• Experience: Minimum of 5–7 years of experience in spa operations, with at least 2–3 years in a supervisory or management role within a luxury hotel or resort spa.
• Languages: Sufficient level of English to communicate effectively with guests.
• Training & Certifications: Professional training in spa operations, customer service, leadership, wellness, or hospitality management is preferred. Knowledge of health, hygiene, and safety standards is required.
• Computer Literacy: Proficient in Microsoft Office applications and spa/property management systems (e.g., Book4Time, SpaSoft, or similar).
• Skills:
  • Strong leadership, coaching, and team management skills.
  • Excellent guest service and interpersonal communication skills.
  • Knowledge of spa treatments, wellness products, retail operations, and luxury service standards.
  • Experience in budgeting, payroll, scheduling, inventory control, and cost management.
  • Strong problem-solving, decision-making, and organizational abilities.
  • Ability to anticipate guest needs and deliver exceptional guest experiences.
  • Good understanding of market trends, competitor analysis, and revenue generation strategies.
  • Ability to work under pressure while maintaining high service standards.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.