SPA MANAGER

Business Performance

• Support the preparation of annual budgets and strategic business plans for the spa.
• Monitor financial performance, productivity, and expenses to ensure operations remain within approved budgets.
• Analyze business results, prepare monthly performance reports, and implement initiatives to improve revenue, profitability, and operational efficiency.

Spa Operations

• Oversee the daily operations of the spa, ensuring exceptional guest experiences and compliance with brand standards.
• Develop, implement, and maintain spa policies, standard operating procedures, and health, safety, and emergency protocols.
• Promote spa services through collaboration with Sales & Marketing, including customized wellness programs for groups and events.
• Ensure professional handling of all guest enquiries through email, telephone, and in person.
• Monitor service scheduling, inventory, purchasing, and supplier relationships to support seamless operations.
• Maintain awareness of market trends, competitor activities, pricing strategies, and industry best practices to drive continuous improvement.
• Review purchase requisitions and supplier invoices for accuracy and approval in accordance with company procedures.

Team Leadership

• Recruit, onboard, coach, and develop a high-performing spa team.
• Conduct performance reviews, identify talent, and implement development plans to build team capability.
• Ensure team members consistently demonstrate professional grooming, service excellence, and adherence to brand standards.
• Develop and facilitate training programs to enhance technical skills, product knowledge, and guest service.
• Prepare staff rosters, payroll, and gratuity reports in line with business demands and labour budgets.
• Conduct regular departmental meetings to communicate objectives, review performance, and encourage team engagement.

Other Responsibilities

• Maintain comprehensive knowledge of all spa treatments, products, wellness programs, facilities, and hotel services.
• Ensure compliance with company policies, brand standards, and local health and safety regulations.
• Foster strong relationships with internal departments, guests, suppliers, and business partners to support operational excellence.
• Perform any other duties assigned by management that contribute to the success of the spa and the resort.

• Bachelor's degree in Hospitality Management, Spa Management, Business, or a related field.
• Minimum of 3 years' experience in spa management, preferably in a luxury hotel or resort.
• Strong leadership, communication, and team development skills.
• Sound knowledge of spa operations, budgeting, and guest service standards.
• Proficient in Microsoft Office and spa or hotel management systems.
• Excellent command of written and spoken English.

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS