Spa Manager

Spa Manager

Location: Infinity Spa at the Grand Lodge on Peak 7, Breckenridge, CO

Position Type: Full-Time, Exempt

Compensation: $63,960 - $76,700 (DOE)

About the Role

At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Spa Manager at Soothe Spa, located in the Grand Lodge on Peak 7, you will be the cornerstone of this mission, translating our passion for hospitality into every wellness journey and guest experience. You will be the architect of a serene and rejuvenating retreat, leading a talented team of wellness professionals with vision, fostering a culture of excellence, and ensuring the highest standards of service, cleanliness, and guest satisfaction.

This role is perfect for a spa leader who is equal parts wellness visionary, strategic operator, and people-first mentor. You will take ownership of the entire spa ecosystem, from financial management and inventory control to marketing initiatives, vendor partnerships, and team development, always acting with our 'End of the Line' philosophy to ensure seamless operations and memorable experiences.

If you thrive in a fast-paced, high-energy luxury environment, are driven by financial and operational results, and find deep satisfaction in empowering a team to deliver unforgettable moments of relaxation and renewal, we'd love to meet you.

Responsibilities

• Lead, Mentor, and Manage the Team: Recruit, train, schedule, and develop a high-performing spa staff of approximately 16 team members, fostering a positive, collaborative, and service-oriented culture.
• Drive Financial Performance: Own the spa's P&L by developing and managing the annual budget, monitoring expenses, analyzing financial data, and implementing strategies to achieve and exceed monthly revenue goals.
• Oversee Daily Spa Operations: Ensure the seamless operation of all facilities—including treatment rooms, the fitness center, grotto, lounge, sauna, and steam rooms—maintaining the highest standards of cleanliness, safety, and guest satisfaction.
• Champion Guest Experience & Marketing: Maintain the spa website, lead social media campaigns and promotional initiatives, manage group bookings, and respond to all guest feedback to ensure a flawless, personalized experience.
• Manage Inventory & Vendor Partnerships: Oversee all inventory and supply ordering, negotiate with vendors to secure the best pricing, and maintain strong, reliable supplier relationships.
• Ensure Compliance & Administrative Excellence: Handle all HR-related functions, including performance evaluations, timesheet approvals, accident reporting, and worker's compensation claims, ensuring full compliance with company policies.
• Drive Innovation & Growth: Analyze business trends, track performance metrics, and introduce new services or promotions to drive continuous growth and elevate the spa's market position.
• Foster Cross-Departmental Collaboration: Build strong working relationships with resort leadership and other departments to ensure seamless operations and a unified guest experience.