Spa Manager
About the Role
The Spa Manager oversees daily operations of a Slick Rock spa location, leading a team of 5-8 Wellness Consultants to achieve and surpass revenue goals while delivering exceptional client service. This role is responsible for driving sales performance, optimizing scheduling, fostering lifelong client relationships, and building a high-performing team culture through coaching, mentorship, and accountability.
This position will be at one of our Spokane area spas (North Spokane, Spokane Valley, or South Hill)
What You’ll Do
Lead and align team efforts to protect client loyalty and exceed revenue goals
Recruit, interview, and hire top talent to meet scheduling needs and position requirements
Track and evaluate daily, weekly, and monthly sales performance and set goals accordingly
Conduct 1:1 meetings, performance evaluations, coaching, and corrective actions per company policy
Develop future leaders through continuous mentorship
Execute promotional rollouts, distribute marketing materials, and lead adoption of best practices
Communicate and implement company initiatives, policies, and processes consistently
Ensure every client receives outstanding service and resolve client concerns professionally
Foster a positive, motivated, and cohesive team culture
Lead by example with strong standards, professionalism, and accountability
Build staff schedules to meet workflow and sales needs while avoiding unnecessary overtime
Perform other duties as assigned
What You Bring
2+ years of experience in the beauty or wellness industry (managerial/supervisory preferred)
4+ years of progressive leadership experience
Strong sales performance mindset with the ability to coach and develop a team
Ability to analyze sales data, identify trends, and take action to improve results
Strong communication, collaboration, and problem-solving skills
Ability to work in a fast-paced environment and stay adaptable and accountable
Proficiency with MS Office, Windows, Google Suite, and similar software
High emotional intelligence and ability to build strong team relationships
High School Diploma or GED required (Bachelor’s preferred in business or related field)
Why You’ll Love It
We're big on celebrating success - and that includes yours
High-impact leadership role with clear expectations and measurable results
Opportunity to coach, mentor, and develop future leaders
Strong autonomy with support from a growing organization
Team-focused culture with accountability and recognition
Long-term opportunity in a fast-growing wellness company
Compensation & Benefits
$23 - $27/hr + Monthly Bonuses
401(k) w/3.5% match
Health insurance
Dental Insurance
Vision Insurance
Accident Insurance
Paid time off
Employee Wellness membership (free Sun, Spray & Spa services)
Employee discounts
Paid training
Professional development
Community service opportunities
Team events
Physical Needs
Prolonged standing, walking, bending, or kneeling
Intermittent sitting at a desk and working on a computer
Ability to lift up to 50 lbs
Ability to access and navigate all areas of the spa and move safely in confined spaces
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Slick Rock Tanning & Spa recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
Move your name to the top by emailing your resume in addition to submitting your application:
👉 hr@ (include job title in subject line)
ABOUT SLICK ROCK TANNING & SPA
We are Slick Rock Tanning & Spa, we provide state-of-the-art sun, spray & spa services across Spokane, North Idaho and Boise and we are growing by the day. We are dedicated to helping our clients radiate confidence through affordable, state-of-the-art wellness services. Our mission extends to supporting our team members in achieving their personal, professional, and financial goals.
Our core values guide everything we do — transparent, accountable, disciplined, aligned, inspirational, and results-oriented. They are the backbone of our business and guide our hiring process.