Spa Manager

Water’s Edge Resort and Spa is currently accepting applications for the Spa Manager. This leadership role will exceed guests’ expectations and direct the spa in an optimistic professional manner. The Spa Manager oversees all aspects of the spa including our fitness center, indoor pool, and gift shop operations.

Primary Responsibilities:

• Be an active, visible leader that works as part of the Spa Front Desk team.
• Administer staff and client scheduling for maximum revenue generation and profitability.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
• Create a motivating environment for staff and guests.
• Anticipate workflow challenges and offer solutions.
• Anticipate, identify, and ensure customer needs are being met in the best possible way.
• Exhibit strong interpersonal, written, and oral communication skills.
• Interpret P&L Reports and provide expertise on revenues and expenses.
• Use financial plans for spotting trends, measuring productivity, and monitoring progress.
• Control ongoing service and product margin analysis to ensure profitability.
• Create ongoing in-house promotions and activities to stimulate sales, staff, and customers. Maintain a competitive menu of services.
• Guide staff to become problem solvers, cooperative, and accommodating.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• Uphold front desk procedures in the booking and handling of customers.
• Work under pressure, consistently meeting deadlines, due dates and service times.
• Manage team members by holding them accountable with corrective action according to company policy.
• Ordering of products and supplies, monthly inventory for the Spa and Gift Shop.
• Manage scheduling and payroll.
• Oversee interviews, hiring, and training of new staff.
• Attend departmental meetings.
• Other duties as assigned.