Spa Massage Supervisor

Job Overview

Bring your passion for massage therapy and leadership to Saybrook Point Resort & Marina. Our waterfront resort in Old Saybrook is seeking a Connecticut Licensed Massage Therapist to serve as Spa Supervisor, guiding our treatment team and creating welcoming guest experiences.

Working with the Spa Manager, you will coach team members, coordinate schedules, and uphold service standards. This role combines supervisory and administrative hours with scheduled massage and body treatments.

Compensation

Supervisory and administrative work is paid at $45–$50 per hour. Estimated commission earnings range from $36.00– $67.00 per service hour, plus the therapist’s allocated share of service charges under the Resort’s commission schedule. A service hour means an hour spent performing massage or other commissioned treatments. The $36.00–$67.00 range excludes service-charge payments and gratuities. Additional voluntary guest gratuities may be received but are not guaranteed.

The service-hour range is an estimate, not a guaranteed hourly rate; commission earnings depend on services performed. Bookings and the mix of supervisory and service hours vary. Required preparation, setup, cleanup, meetings, and training are paid work time. All hours worked must be accurately recorded using the applicable pay codes. The Resort pays all minimum wage and overtime compensation required by applicable law.

Benefits

Benefits include access to the 401(k) retirement savings plan, Employee Assistance Program, employee discounts, holiday premium pay for hours worked on designated holidays, and Employee Relief Fund and Hardship Loan programs, subject to eligibility requirements and program terms. Paid sick leave is provided in accordance with applicable law.

Eligible full-time employees may also receive medical, dental, and vision coverage, vacation and other paid time off, paid holidays, and tuition reimbursement. Benefit availability depends on employment status, eligibility requirements, and governing plan or policy terms.

Essential Functions

Essential functions may be performed with or without reasonable accommodation.

Leadership and Spa Operations

• Support the Spa Manager in daily operations and lead by example in professionalism, guest care, teamwork, and adherence to Resort standards.
• Participate in interviewing, hiring, onboarding, training, and developing service providers, within delegated authority and in coordination with the Spa Manager and Human Resources.
• Coach team members, provide timely feedback, document performance concerns, and support performance reviews and corrective action under Resort procedures.
• Conduct monthly individual meetings with service providers to discuss performance, guest feedback, training needs, and policy or service updates. Participate in weekly spa management meetings and required training.
• Prepare and adjust service provider schedules based on guest demand, staffing, appointment add-ons, and operational needs. Coordinate time-off requests, coverage, and annual appointment-book and holiday scheduling bids with the Spa Manager under current policies.
• Review time records and prepare departmental payroll information for approval; monitor attendance and labor costs and resolve discrepancies with the appropriate manager or payroll contact. Coordinate requests that may involve protected leave or accommodations with Human Resources.
• Train and coach treatment and front desk teams in appropriate service and retail recommendations, product knowledge, and collaborative sales goals. Monitor guest feedback and help resolve concerns.
• Develop, document, and train approved treatment protocols with the Spa Manager. Train service providers on intake and consent forms, contraindications, referral procedures, draping, sanitation, and standard infection-control precautions.
• Verify and monitor applicable service provider licenses, certifications, and continuing education requirements; promptly notify the Spa Manager of concerns.
• Conduct monthly inventories, identify product and supply needs, prepare purchase orders within approval limits, and receive and organize deliveries. Coordinate with other departments on spa needs, events, and promotions.

Massage Services and Guest Care

• Perform massage and body treatments offered by the spa within current licensure, training, and demonstrated competence, following established protocols and appointment times.
• Review guest intake information, health conditions, allergies, and preferences; identify contraindications and follow applicable referral requirements. Explain services, obtain appropriate consent, and tailor techniques to guest needs and feedback.
• Maintain professional boundaries, appropriate draping, guest privacy, accurate treatment records, and confidentiality. Recommend services, home-care products, and self-care practices within the therapist’s scope of practice.
• Prepare and sanitize treatment areas and equipment between services; restock supplies, handle linens, and assist with room setup and appropriate movement of supplies, furniture, and equipment.
• Promptly report incidents, accidents, hazards, and inappropriate guest conduct; stop a service when necessary and notify management. Follow Resort policies and perform other related duties consistent with the position and licensing requirements.

Schedule and Work Environment

Scheduling may include days, evenings, weekends, holidays, and extended hours based on business needs. Specific availability and scheduling expectations will be discussed during hiring. Work takes place in spa treatment areas, administrative workspaces, and other Resort areas, with exposure to massage oils, fragrances, cleaning products, and other spa supplies. Noise and activity levels vary; occasional travel between work areas may involve outdoor weather exposure.

Physical Requirements

The role combines seated computer and administrative work with standing and moving around treatment tables for extended periods. Duties involve repeated hand, wrist, and arm movements, controlled pressure during massage, bending, reaching, and occasional stooping, kneeling, or crouching for room preparation and supplies. Movement throughout the spa and Resort may include walking up to 1½ miles over a shift and using stairs as duties require.

The position involves occasional lifting or moving of supplies, equipment, or furniture weighing up to 50 pounds, using assistance or appropriate equipment when needed. Duties require accessing computer and written information, maintaining treatment records, communicating with guests and staff, and monitoring guest comfort and work-area safety. Essential functions must be performed safely, with or without reasonable accommodation.

Equal Employment Opportunity and Accommodations

Saybrook Point Resort & Marina is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religious creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, genetic information, veteran or military status, or any other status protected by applicable law. Applicants or employees who need a reasonable accommodation for the application process or job duties may contact Human Resources.

Employment Information and Acknowledgment

New employees must complete required verification of identity and authorization to work in the United States. This description summarizes the position; related duties may change to meet business needs, subject to applicable law and licensing requirements. It does not create an employment contract, alter the at-will employment relationship, or guarantee a schedule, number of appointments, or earnings beyond applicable legal requirements.