Spa Receptionist

1. OUTSTANDING CUSTOMER SERVICE

• Assess client needs - Listen and ask questions.
• Schedule them all appropriate services - Utilize knowledge and give advice.
• Sign them up as members - Provide the client with the program that is the best value for them.
• Resolve all concerns with a positive result - Do what’s right for the client.
• Provide 5-star service to all members, employees, and outside contacts.

2. Responsible for promoting MassageLuXe in a positive manner.

3. Execute all MassageLuXe policies, procedures, and programs consistently, and in the spirit in which they were designed.

4. Generate new clientele through promoting grassroots marketing.

5. Uphold all MassageLuXe standards of cleanliness, safety, facilities repair, and equipment functionality.

6. Implement all Spa cash management and banking procedures accurately and consistently.

7. Maintain a positive, safe, upbeat, welcoming atmosphere in your Spa, for both clients and fellow employees