Spa Receptionist Cape Winelands
Posted
What You'll Need
- Grade 12 (Matric)
- Diploma in aesthetics advantageous
- 2–3 years' experience in spa reception/administration preferred
- Experience with spa reservation systems
- Strong telephone etiquette and interpersonal skills
- MS Office proficient
- Excellent multitasking, organisational and time-management skills
- Sound product knowledge with a flair for sales
- Fluent in English
- Able to work independently and under pressure
What You'll Do
- Welcome and assist guests, both walk-in and by appointment
- Manage the spa reservations diary, calls and emails
- Process bookings, payments and vouchers
- Advise guests on spa services, products and promotions
- Cross-sell and upsell treatments and retail products
- Maintain client records and communicate updates to therapists
- Handle online orders, courier coordination and pre-payment follow-ups
- Keep the reception area and product displays clean, fresh and welcoming
- Order reception and retail supplies as needed
- Gather and relay guest feedback
The ideal candidate will deliver a warm, professional welcome to guests, manage bookings and enquiries, process payments, and support day-to-day front-of-house operations while promoting spa treatments and products.
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