Spa Receptionist - Russian Speaker
Posted Updated
Description
- Welcome guests warmly and provide a personalized, professional spa experience.
- Manage treatment bookings, amendments, cancellations, guest enquiries, and special requests accurately.
- Provide clear information about spa treatments, wellness programs, products, packages, promotions, facilities, and operating hours.
- Handle guest concerns and complaints professionally and support effective service recovery.
- Maintain high standards of spa reception presentation, cleanliness, ambience, and organization.
- Handle cashiering, billing, payments, guest records, reports, and operational documentation accurately.
- Support retail sales and spa revenue through appropriate treatment and product recommendations and upselling.
- Coordinate VIP requirements and work closely with Spa, Front Office, Housekeeping, Recreation, and other resort departments.
- Maintain reception supplies and retail displays and support smooth day-to-day spa operations.
- Follow resort health, hygiene, safety, and operational standards while contributing positively to teamwork and departmental training.
- Minimum 2 years of experience in a similar role within a luxury hospitality or wellness environment.
- Previous spa or wellness reception experience preferred.
- Strong communication, interpersonal, guest service, and organizational skills.
- Professional grooming and presentation.
- Ability to multitask and perform effectively under pressure.
- Basic knowledge of spa booking systems and Microsoft Office applications.
- Strong attention to detail with a service-oriented mindset.
- Flexible, adaptable, and able to coordinate effectively with operational teams.
- Fluent in English and Russian is mandatory.
- Competitive tax-free remuneration package
- Monthly service charge distribution
- Comprehensive medical insurance coverage
- Annual vacation leave with a company-provided return flight ticket as per company policy
- Accommodation, meals, uniforms, and exclusive employee benefits