Spa Receptionist

Water's Edge Resort and Spa is seeking a Spa Receptionist who can give our customers an excellent experience, who has impeccable customer service skills and the perseverance to thrive in a fast-paced role. You must be able to multi-task various duties and ensure that each guest has an overall excellent spa experience.

Primary Tasks:

• Greet guests with a warm, friendly, and professional demeanor, offering a calming and welcoming presence.
• Manage appointments efficiently, scheduling treatments, confirming bookings, and accommodating guest preferences with attention to detail.
• Answer phone calls and emails promptly and professionally, responding to inquiries, providing information about spa services, and addressing guest needs.
• Process transactions, oversee payments, and reconcile daily receipts with accuracy and attention to financial procedures.
• Maintain a clean, organized, and tranquil spa reception area, ensure an aesthetic and relaxing environment.
• Promote spa services and products, inform guests of offerings, packages, and promotions to enhance their spa experience.
• Maintain guest confidentiality and data security, adhering to privacy standards and best practices.
• Communicate effectively with spa therapists and other staff members to ensure smooth operations and seamless guest service.
• Oversee guest concerns and complaints with empathy and professionalism, striving for resolution and guest satisfaction.
• Follow all company policies and procedures, upholding the highest standards of professionalism, integrity, and guest service.
• Assist with inventory management of spa products and supplies, ensuring adequate stock levels and efficient organization.
• Maintain, clean, and restock guest changing areas.