Waldorf Astoria London - Admiralty Arch is seeking a Spa Therapist to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members

A World of Rewards

Competitive salary + service charge
Complimentary, nourishing meals provided while on duty
Exceptional development programmes, designed to support and accelerate your growth at every stage
Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
High street savings through Perks at Work
28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Here's what you'll do during a typical day:

As a Spa Therapist, you will deliver a bespoke and expertly curated spa journey for each guest. This includes, but is not limited to, body and facial therapies, massage services, home‑care consultation, and guided orientation of spa and wellness facilities. You will uphold the highest standards of safety, hygiene, and guest satisfaction, ensuring all services are delivered in accordance with Hilton luxury brand standards and ultra‑luxury expectations.

As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

Participate in all required Waldorf Astoria Spa and brand training programmes
Maintain impeccable standards of cleanliness, hygiene, and presentation across all spa and wellness areas
Proactively report maintenance and safety concerns to the Spa Manager
Provide receptionist and operational duties as required
Maintain comprehensive knowledge of current and upcoming hotel, spa, and wellness offerings
Operate within departmental budget parameters, maximising revenue opportunities while controlling costs
Deliver seamless, courteous, and efficient guest service from arrival through departure
Manage spa reservations with precision, including confirmations, amendments, and cancellations
Upsell spa services and retail products in a refined, guest‑centric manner
Accurately process billing and posting for all spa and retail transactions, reporting discrepancies as required
Confidently and elegantly explain spa treatments, packages, and wellness experiences to guests
Welcome and farewell all guests and colleagues in strict adherence to brand and Forbes standards
Preserve the pristine condition and elevated ambience of locker rooms, lounges, relaxation areas, and restrooms
Ensure steam rooms, saunas, preparation rooms, and fitness areas are consistently clean and guest‑ready
Maintain and replenish water, beverages, and wellness refreshment stations
Provide personalised fitness orientation and support, including personal training sessions when required
Oversee fitness centre upkeep, coordinating equipment maintenance and updates with the Spa Manager and Engineering team
Ensure all audio‑visual and wellness technology is well‑maintained and operational
Deliver tailored wellness and fitness facility tours, providing intuitive, personalised guest engagement

What are we looking for?

A Spa Therapist within Hilton’s luxury portfolio operates with an unwavering commitment to guest satisfaction and collaborative teamwork. To succeed in this role, you will demonstrate the following competencies and behaviours:

A service‑driven mindset aligned with luxury hospitality and Five‑Star service culture
Ability to read, interpret, and apply safety regulations, operational manuals, and procedural guidelines
Proven experience within hospitality, wellness, or customer‑focused environments
Strong proficiency in spoken and written English, enabling clear and professional guest communication
Confidence communicating with individuals and groups in a polished, professional manner
Sound judgement and problem‑solving skills within structured operational settings
A minimum of one year’s experience in a spa, wellness, or hospitality environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience within a luxury hotel spa is highly desirable.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Description

Spa Therapist

Spa Therapist

Spa Therapist

Spa Therapist

Spa Therapist

Spa Therapist - Massage Therapy and/or Esthetics, London

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