Spa Therapist - Six Senses Quexigal Palace (New Hotel Opening)

As Spa Therapist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Spa Therapist, I will assume full responsibility for the efficient operation in the following:

• Have thorough knowledge of the Spa menu and be able to perform all face and body treatments in accordance with Six Senses Spa standards, ensuring quality and consistency.

• Perform specialized treatments with expertise, mentoring and supporting junior therapists where required.

• Ensure treatment rooms are properly set up, fully stocked and maintained according to brand standards, delegating tasks effectively when necessary.

• Request, record and monitor the stock of supplies required for treatment rooms, identifying procurement needs proactively.

• Provide prompt, courteous and accurate service to guests at all times, offering welcome drinks and other menu offerings when required.

• Maintain high standards of cleanliness, safety and hygiene throughout the Spa and treatment rooms, conducting regular checks to ensure compliance with health and safety requirements.

• Ensure all Spa equipment is properly maintained and kept in safe working condition.

• Uphold and enforce Six Senses guidelines, operational procedures and service standards, ensuring performance benchmarks are consistently met and exceeded.

• Strictly adhere to LQA standards, using guest feedback and audit results to continuously improve service delivery and support team performance.

• Interact with guests and hosts in a professional, courteous and positive manner, proactively seeking feedback and using guests' names whenever possible. Ensure an exceptional guest experience from arrival to departure.

• Handle guest complaints effectively, implementing appropriate service recovery measures or involving the relevant hosts to ensure guest satisfaction. Escalate critical issues to management when necessary.

• Record guest comments and suggestions, reviewing feedback and identifying opportunities to enhance the guest experience.

• Maintain comprehensive knowledge of all Spa facilities, services and treatment areas, including their location and layout, as well as the hotel's policies regarding guaranteed reservations and no-shows.

• Monitor and record product recommendations made to guests, tracking sales performance and contributing to the Spa retail strategy.

• Complete all required documentation, controls and reports accurately and on time, including stock reports, daily logs, guest comments and lost & found records.

• Conduct and supervise stock counts of retail and professional products, ensuring accurate inventory management and monitoring product usage to identify opportunities for optimization.

• Promote and upsell Spa, fitness and wellness activities, leading by example and motivating the team to achieve sales targets.

• Attend and actively participate in departmental meetings and training sessions, sharing knowledge, insights and feedback with colleagues and supervisors.

• Act as a role model for service excellence, mentoring and supporting team members in developing their skills and achieving performance objectives.

• Ensure that all established policies, procedures and best practices are implemented and consistently followed.

• Maintain high standards of personal appearance, grooming and hygiene, together with comprehensive knowledge of safety, security and emergency procedures, in accordance with brand and statutory requirements.

• Ensure all activities are carried out ethically, honestly and in compliance with local laws and regulations.

• Perform any additional duties and responsibilities assigned by the Spa Supervisor and/or Director of Wellness.

Qualifications

To execute the position of Spa Therapist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 3 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.

• Graduated or have broad knowledge on anatomy and physiology, massage therapy, beauty therapy at either NVQ, ITEC or CIDESCO.

• Understanding and specialization of various beauty product, aesthetic appliances, its specifications and uses. Knowledge in use of facial, nail or other beauty technology as required to fulfil spa treatments.

• Fluent in English and Spanish; I understand that additional languages are preferred.

• Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.

The above is intended to provide an overview of the role and responsibilities for a Spa Therapist at Six Senses Quexigal Palace. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Who we are

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.