Spanish Bilingual Office and Administrative Coordinator

Job Title: Spanish Bilingual Office and Administrative Coordinator.
Internal Job Title: Office Manager.

Position Details:
- Work Hours: Full-Time (40 hours/week).
- Schedule/Timezone: Monday to Friday, 8:00 AM – 5:00 PM PST.
- Location: Remote, Latin America.

Overview:
- Are you a bilingual professional seeking a long-term office management role with a growing trade services business?.
- We are partnering with a US-based growing plumbing services company seeking an Office Manager to oversee daily operations for its residential and commercial service and repair business.
- In this role, you will act as the primary point of contact for customer calls, handle office administration, and support team members with basic human resources tasks.
- This full-time position is ideal for a dedicated professional looking to build a long-term career within an expanding company.

Key Responsibilities:
- Answer incoming customer calls for the service and repair side of the business and gather necessary details to schedule work accurately.
- Manage day-to-day office administration tasks to ensure smooth business operations.
- Run company payroll using software and upload certified records to a third-party compliance system for specialized projects.
- Field employee questions regarding benefits and entitlements while working with external human resources advisers to deliver accurate answers.
- Coordinate initial dispatching functions for service jobs until duties transition to a dedicated service supervisor.

Must-Have Requirements:
- Bilingual fluency in Spanish and English to communicate effectively with staff and customers.
- Previous experience handling inbound customer calls, gathering service information, and coordinating appointments or service requests.
- Hands-on experience in office administration, including scheduling, documentation, recordkeeping, payroll, and coordinating day-to-day operations.
- Ability to learn company software systems quickly without requiring a prior human resources or accounting background.
- Strong desire for a long-term commitment and growth with the business, plus a coachable attitude with a dependable and hardworking work style.
- Ability to work full-time Monday to Friday from 8:00 AM to 5:00 PM PST.

Nice-to-Have Requirements:
- Previous experience working in an office setting for a service or trade business.
- Familiarity with basic client intake and scheduling processes over the phone.
- Experience with specialized compliance and administrative software platforms including LCP Tracker.

Why Join Us?:
- This role offers a stable full-time schedule within a growing residential and commercial trade services business.
- You will play a vital role in supporting daily business operations and team members in a supportive environment.
- It is an ideal opportunity for a hardworking professional seeking long-term employment and career stability.

Location: Remote - Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela

Skills required for this job:

• Administrative assistance
• Inbound customer service
• LCPtracker
• Payroll
• Scheduling