Spanish & English Customer Support Specialist

Location: Lisbon, Portugal (100% remote options available with occasional hub requirements in Lisbon; candidates must reside in mainland Portugal)

Schedule: 40 hours per week, 24/7 rotational shift pattern (including nights, weekends, and holidays)

About the Role

We are looking for a customer-oriented, enthusiastic support specialist fluent in Spanish and English to join a dynamic international team supporting one of the world's leading entertainment and streaming services.

Key Responsibilities

• Deliver an exceptional customer experience through professional and empathetic support across various communication channels.
• Assist customers with account management, billing inquiries, and technical troubleshooting.
• Provide accurate information regarding products, services, and entertainment features.
• Identify customer needs and offer effective solutions in a timely manner, maintaining high quality and performance standards.

Requirements

• Full fluency in Castilian (Spanish) and English (at least C1 level).
• Passion for customer service, entertainment, technology, and problem-solving.
• Excellent communication, interpersonal skills, and adaptability in a fast-paced environment.
• Valid work authorization for Portugal (EU Member State ID, valid Residence Permit with at least 6 months validity, or valid Temporary Protection Certificate).
• Note: AIMA appointments and AIMA proof of document submission are NOT accepted.

What We Offer

• Competitive salary package + meal allowance and monthly allowances
• Accommodation support options available (company-rented apartments for eligible applicants living >100km away)
• Private health insurance from day one of the employment contract
• Comprehensive paid training period in English
• International work environment and career growth opportunities

Apply

Ready for your next career step? Send your CV to ilke.akmaz@cbtalents.org