Spanish Market Account Manager

About the role

Do you have training and experience in the account management sector? Do you speak Spanish? Do you reside in Alicante and have immediate availability? We have a job for you.

What you'll do

• Attend to and follow up with clients via telephone, email, Teams, and other channels.
• Manage inquiries, requests, incidents, and petitions related to clients and sales.
• Review and keep the data and records of assigned accounts up to date.
• Perform administrative and commercial tasks, ensuring the follow-up of each case until its resolution.
• Coordinate with the different departments to provide a complete response to the client.
• Record activity and relevant interactions in an orderly manner.
• Perform commercial follow-up, reactivation, acquisition, or communication of promotions when appropriate.

What you'll get

Initial contract through an ETT for a maximum total of 6 months, with the possibility of joining the permanent staff.

How you'll work

Full-time schedule from 10:00h to 19:00h, with one hour for lunch

Requirements

• Native or bilingual Spanish, with excellent oral and written communication.
• Previous experience of between 2 and 4 years in account management, commercial service, B2B customer service, commercial administration, inside sales, or similar positions.
• Ability to maintain fluid and professional telephone conversations in the language of the corresponding market.
• Experience working with a volume of calls, inquiries, tasks, and follow-ups.
• Good capacity for organization, prioritization, and interdepartmental coordination.
• Intermediate level of Excel and habitual use of Microsoft 365.
• Availability to work on-site in Alicante.