Spanish-speaking Customer Experience Specialist – Sports E-commerce
Workster is partnering with a leading customer service provider to recruit a Spanish-speaking Customer Support Specialist for an on-site role in Sofia, Bulgaria.
This position offers the chance to join a dynamic, diverse team where you will assist customers via voice, chat, and email, providing timely and effective support for a variety of inquiries. It’s an excellent opportunity for someone looking to work in a fast-paced environment with growth potential.
Your Role
Provide exceptional customer service via voice, chat, and email
Ensure accurate and timely resolution of customer issues, maintaining professionalism at all times
Handle escalated cases with diplomacy and empathy, ensuring customer satisfaction
Multitask and work across multiple systems simultaneously to resolve inquiries
Work collaboratively with colleagues to enhance the overall customer experience
Deliver high-quality solutions, ensuring the best possible outcome for the customer
Your Qualifications
Fluent in Spanish and English, both spoken and written
Completed high school diploma
Previous experience in call center, customer service, or BPO (training is provided)
Strong problem-solving and logical thinking skills
Ability to work in a fast-paced environment while managing multiple tasks
Positive, solution-oriented mindset and a customer-focused attitude
Multitasking skills and the ability to handle multiple systems and browser tabs
Team player with the ability to work in a multicultural environment
The Offer
Very competitive salary
Performance bonus starting from the 3rd month
Health and dental insurance
Food vouchers
Transportation allowance
Co-financed sports card
Taxi vouchers for late-night shifts
Fully paid training from day one
Above-standard social benefits
Great opportunity for career growth and development within the company
Working hours: 09:00 – 21:00, Monday to Sunday, with two days off
Rotational shifts: 09:00 – 18:00 / 12:00 – 21:00