Spanish Speaking Customer Support for Online Streaming Service -Remote in Greece
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Patrique Mercier Recruitment By Nellie Spanish Speaking Customer Support for Online Streaming Service -Remote in Greece
Patrique Mercier Recruitment FR is focused on connecting talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for an Online Streaming Service. This role is ideal for individuals who are passionate about entertainment and technology, and who enjoy assisting Spanish-speaking customers with their streaming needs.
Responsibilities
- Provide exceptional customer support to Spanish-speaking clients regarding online streaming services through phone, email, and chat.
- Assist customers with inquiries related to subscriptions, account management, and content recommendations.
- Resolve customer complaints and technical issues to ensure a seamless streaming experience.
- Document and track customer interactions accurately and manage follow-up communications.
- Collaborate with technical teams to address complex customer issues and improve service delivery.
- Stay updated on the latest content available on the platform and inform customers about new releases and features.
- Gather customer feedback to contribute to service enhancements and product development.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in the entertainment or technology sector.
- Strong communication skills with a focus on providing excellent customer experiences.
- Ability to handle technical issues and guide customers through problem resolution.
- Proficient in customer support software and familiar with online streaming platforms.
- Detail-oriented with effective multi-tasking skills in a fast-paced environment.
- Flexibility to work varied hours, including evenings and weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
As published by workable · 2 questions
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Pick from a list (2)
- Do you have a valid EU passport or EU ID?
- Are you willing to relocate to Greece? (We will pay for your flight tickets and hotel) If you are located in Greece already, choose yes.