SPANISH-SPEAKING TECHNICAL SUPPORT

We are seeking a customer-focused and technically skilled Spanish-Speaking Technical Support Representative to provide professional technical assistance and troubleshooting support to Spanish-speaking customers.

The successful candidate will be responsible for responding to technical inquiries, diagnosing and resolving issues, documenting support cases, and ensuring a high level of customer satisfaction while working within a rotating day and night shift schedule.

Key Responsibilities

• Provide technical support in Spanish to customers through available communication channels.
  

• Respond to customer inquiries and technical issues professionally and efficiently.
  

• Diagnose, troubleshoot, and resolve basic to intermediate technical problems.
  

• Guide customers through troubleshooting procedures and provide clear step-by-step instructions.
  

• Identify issues that require advanced technical support and escalate them to the appropriate team.
  

• Create, update, and maintain accurate support tickets and customer records.
  

• Document technical issues, troubleshooting steps, and resolutions.
  

• Follow up on unresolved cases and ensure timely resolution.
  

• Maintain a high level of customer service and professionalism throughout all interactions.
  

• Coordinate with technical and internal teams to resolve complex customer issues.
  

• Follow established support procedures, service standards, and escalation processes.
  

• Meet required service quality, response time, and performance targets.
  

• Stay updated on company products, systems, procedures, and technical information.
  

• Ensure proper handover of pending cases between shifts when required.
  

Requirements

• Fluency in Spanish, both written and spoken, is required.
  

• Good command of English is preferred.
  

• Previous experience in Technical Support, Help Desk, Customer Support, IT Support, or a related role is preferred.
  

• Good understanding of computers, software, internet connectivity, and basic troubleshooting.
  

• Strong technical and problem-solving skills.
  

• Excellent communication and customer service abilities.
  

• Ability to explain technical information clearly to non-technical customers.
  

• Strong attention to detail and documentation skills.
  

• Ability to remain professional and solution-oriented when handling challenging customer situations.
  

• Good organizational and time-management skills.
  

• Ability to work effectively both independently and within a team.
  

• Comfortable using ticketing systems, CRM platforms, and other support tools.
  

• Ability and willingness to work 12-hour rotating day and night shifts.
  

• Must be comfortable with the 2 Days On / 2 Days Off rotating work schedule.
  

• Ability to work on-site in Sad El Bouchrieh.