Spanish Technical Support Advisor | Based in Portugal

Introduction

Do you speak Spanish fluently and have a passion for technology and customer support?



We're looking for Spanish-speaking Technical Support Advisors to join an exciting international project based in Lisbon, Portugal.

Responsibilities

As a Technical Support Advisor, you will provide technical assistance to customers, ensuring a seamless support experience while delivering outstanding customer service.

Your main responsibilities include:

• Providing technical support in Spanish via phone, email, and chat;
• Troubleshooting hardware, software, and connectivity issues;
• Identifying, diagnosing, and resolving technical problems efficiently;
• Escalating complex technical cases when required;
• Accurately documenting customer interactions and solutions;

Qualifications

What we're looking for



• Native or fluent Spanish (C1/C2);
• Good command of English;
• Previous experience in Technical Support, IT Helpdesk, or Customer Technical Support;
• Strong troubleshooting and analytical skills;
• Excellent communication and customer service skills;
• Ability to work in a fast-paced, multicultural environment.

Incentives

• Opportunity to join a growing international project;
• Competitive salary and benefits package;
• Paid training and continuous learning opportunities;
• Career development and internal growth;
• Dynamic and multicultural work environment;