Sparrow Switch Application Support Engineer

Any Project specific Prerequisite skills
Mention (Primary & Secondary key skills)

Primary - Sparrow Switch, , Linux, Oracle, Banking, ATM & Debit , Branding, BWAC, ISO 8583, Patch and bug fixes
Secondary - ITIL, Service Now Cards, Operations, Client Management, Vendor Management, SLAs, MIMs

Detailed JD

Candidate should have strong knowledge in Sparrow Switch application and must have strong writing experience in Unix/Linux shell scripts.
• Candidate must be having strong knowledge in ATM and POS terminals is an added advantage.

• Candidate must have experience in Interchange simulators VISA, MC and UPI.
  
• Candidate should be expert in certification with VISA, MC and UPI.
  
• Candidate should have expert knowledge in ISO 8583 and Switching internal message formats.
  • Candidate must have expert knowledge in Schemes installation activities.
  
• Preferable to have associates having strong knowledge in POS tool (Terminal management system) and able to decode the terminal message formats.
  
• Associate should have good knowledge in Hardware security module, A98 server application concepts, Card World producer application in windows 2008 and 2012 server.
  
• If Associate should have additional knowledge of BWAC application software for ATM connectivity for sparrow application will be added advantage.
  
• If Associate having knowledge in CR2 product Studio - ATM branding tool will be added advantage.
• Associate should have strong knowledge in SDLC and able to resolve the problems/issues quickly in production environment.
• Resolves incidents/problems with appropriate use of escalation and notification procedures.
• Can work to deadlines and has the capability to perform escalation in failure and delay
• Has experience of incident & problem management disciplines. (Added Advantage)
• Familiar with technical documentation standards, guidelines and best practices. (Added Advantage)

Communication Skills (Will have to communicate with vendor CR2, and teams from Visa, MasterCard, and other banks).