SPE-Accounting

Job Summary

Process Expert – Accounts Receivable is responsible for managing end-to-end AR operations, ensuring timely collections, accurate cash application, resolution of disputes, customer account reconciliation, and adherence to SLA/KPI commitments. The role focuses on optimizing cash flow, reducing overdue balances, enhancing customer experience, and driving continuous process improvements.

Key Responsibilities

Cash Application

• Ensure timely and accurate application of customer payments.
• Reconcile unapplied and unidentified cash transactions.
• Investigate payment discrepancies and resolve allocation issues.
• Maintain cash application accuracy in ERP systems.

Dispute, Commission & Deduction Management

• Manage customer disputes, deductions, and claims.
• Coordinate with Sales, Operations, and Customer Service teams for dispute resolution.
• Track open disputes and ensure timely closure.
• Identify root causes and recommend preventive actions.

Account Reconciliation

• Perform customer account reconciliations.
• Investigate balance mismatches and aging variances.
• Ensure accuracy of AR ledger and sub-ledger balances.
• Support month-end and year-end closing activities.

Reporting & Analytics

• Prepare AR aging and collections reports.
• Analyze trends in overdue receivables and disputed items.
• Support management reporting and business reviews.

Process Improvement

• Identify automation and process optimization opportunities.
• Participate in transformation initiatives and system enhancements.
• Develop and maintain SOPs, process documentation, and knowledge repositories.
• Drive standardization and best practice adoption across AR processes.

Required Skills & Competencies

Functional Skills

• Accounts Receivable Operations
• Collections Management
• Cash Application
• Account Reconciliation
• Deduction, Commission and Dispute Resolution

Behavioural Skills

• Strong analytical mindset
• Excellent stakeholder management
• Effective communication and negotiation skills
• Problem-solving and decision-making ability
• Customer-focused approach
• Continuous improvement mindset

Education & Experience

• Bachelor’s degree in commerce, Finance, Accounting, or related field.
• 1–3 years of experience in Accounts Receivable operations.
• Experience working in a shared services or global delivery environment preferred.
• Knowledge of SAP, Peoplesoft, Oracle, or other ERP platforms.

Key Deliverables

• Accurate cash application and account reconciliations.
• Efficient dispute and deduction/commission resolution.
• Consistent achievement of AR SLAs and KPIs.
• Process improvement and automation initiatives.
• High-quality management reporting and governance support.