Special Operations Executive
Summary
Maintains and troubleshoots POS systems, delivery devices, TMS, and CCTV across outlets, ensuring smooth operations and data accuracy in a retail/F&B environment.
Key Responsibilities
• Support the technical functions of POS system, Delivery devices, TMS and CCTV requests across HQ and outlets.
• Setup of POS, Delivery devices, TMS and/or other device setup across outlets.
• Troubleshoot POS, Delivery devices, TMS and CCTV for hardware and/or software requests with HQ, Operations and/or vendors.
• Maintain POS product, pricing, promotions, and menu information.
• Monitor POS transaction logs and identify discrepancies.
• Ensure compliance with company policies and data security procedures.
Requirements
• Diploma, Higher NITEC, or equivalent qualification in Business, Information Technology, or a related field.
• 1–2 years of experience in operations support, retail, F&B, or POS administration is an advantage.
• Basic understanding of POS systems with backend input support is preferred.
• Proficient in Microsoft Office, especially Excel.
• Strong organizational and problem-solving skills.
• Basic troubleshooting skills
• Working schedule (5 days, 10 hrs - required to work on weekends if required.)