Special Services Growth Manager

Location: Cincinnati, OH / Northern Kentucky
Schedule: Flex schedule — hours will vary based on client and project needs, including evenings and off-hours depending on when services are scheduled. This is not a standard 8–5 office role.
Compensation: Starting base salary of $75,000 + commission, incentives, and bonus opportunities
Company Vehicle Provided

About the Role

RamClean is seeking a driven, relationship-focused Special Services Growth Manager to grow our sales with existing clients throughout the Cincinnati, Ohio and Northern Kentucky region.

This is a unique hybrid sales and operations role designed for someone who knows how to identify opportunities, build relationships, close business, and personally see that work through from the sale to completion. You won't hand a sold job off and move on — you'll stay involved through scheduling, staffing, and execution to make sure it's done right.

Unlike starting a sales territory from scratch, you will have the advantage of working with an established company and an existing customer base. A significant part of this position will involve visiting current RamClean customers, strengthening those relationships, identifying additional facility needs, and selling services outside their regular janitorial scope.

Special Services may include floor stripping and waxing, carpet cleaning, deep cleaning, project cleaning, and other facility-specific services.

We are looking for someone who is highly motivated, comfortable working independently, and excited about building a successful business vertical — from the first sales conversation all the way through job completion.

What You’ll Do

• Develop and grow Special Services revenue across the Cincinnati/Northern Kentucky market.

• Regularly visit existing RamClean customer locations to build relationships and identify additional service opportunities.

• Prospect for and develop new Special Services business.

• Recommend and sell additional services based on each customer's facility needs.

• Prepare and follow up on proposals, estimates, and service opportunities.

• Schedule Special Services projects directly with customers.

• Own each job from sale through completion — coordinating with operations and field teams to ensure sold work is properly scheduled, staffed, and completed, and staying engaged through execution rather than handing it off.

• Operate cleaning equipment directly as needed, and understand equipment well enough to train, support, and troubleshoot with field teams.

• Help maximize productive and billable hours for the Special Services team.

• Maintain an active sales pipeline and consistently follow up on opportunities.

• Represent RamClean professionally while traveling to customer locations in a company-provided vehicle.

• Protect existing customer relationships while pursuing additional revenue opportunities.

• Listen to customer concerns and appropriately coordinate with the responsible operations team when concerns involve their regular janitorial service.

• Follow up after projects to ensure customer satisfaction and identify future opportunities.

• Work closely with company leadership to develop and expand the Special Services division.

What Success Looks Like

Success in this position means taking the resources, customer relationships, equipment, and operational support already available and turning them into a growing, profitable Special Services division — with one person accountable for that job from the first conversation to the final walkthrough.

The right person will:

• Keep the Special Services team consistently scheduled with profitable, billable work.

• Build a strong pipeline of recurring and one-time projects.

• Generate additional revenue from our established customer base without compromising existing relationships.

• Develop new customer relationships and opportunities.

• Create repeat Special Services business through excellent service and follow-up.

• Take ownership of results instead of waiting to be told what to do next.

• Stay persistent when prospects say "no" and continue creating opportunities.

What We’re Looking For

• Previous sales experience required.

• Experience in commercial janitorial, facility services, floor care, or a related industry strongly preferred.

• Operational experience within the janitorial or commercial cleaning industry strongly preferred.

• Working knowledge of cleaning equipment and the ability to operate it directly (floor machines, extractors, and related equipment used in Special Services work).

• Understanding of sales pipelines, prospecting, relationship selling, follow-up, and closing.

• Familiarity with services such as floor stripping and waxing, carpet cleaning, deep cleaning, or project-based commercial cleaning is highly preferred.

• Proven ability to work independently with limited supervision.

• Strong relationship-building and face-to-face communication skills.

• Comfortable spending a significant amount of time visiting customer locations throughout the Cincinnati/Northern Kentucky area.

• Ability to recognize opportunities and confidently upsell additional services to existing customers.

• Ability to handle customer concerns professionally and de-escalate difficult situations.

• Strong organizational skills with the ability to coordinate multiple customers and projects simultaneously, from sale through completion.

• Resilient and persistent — you don't become discouraged by rejection.

• Entrepreneurial mindset and genuine motivation to build and grow a business vertical.

• Results-oriented, focused, and willing to be hands-on when necessary — including operating equipment personally when a job calls for it.

• Comfortable with a flexible schedule that shifts based on project timing, including evenings or off-hours.

• Valid driver's license and ability to safely operate a company vehicle.

• Must be able to meet applicable requirements for driving a company vehicle.

The Person Who Will Thrive Here

This is not a position for someone who needs constant direction or supervision.

We are looking for a go-getter who sees an opportunity and acts on it. You should be comfortable walking into a customer location, starting conversations, asking questions, identifying needs, presenting solutions, operating or overseeing the equipment used to deliver on that sale, and following through until the project is fully complete.

You will hear "no." Sometimes you may hear it repeatedly. The successful person will remain motivated, adjust their approach, and keep moving.

Because many of your opportunities will come from existing RamClean customers, relationship management is critical. You must know how to sell additional services without making customers feel pressured and how to respond professionally if a customer raises concerns about their existing services.

Most importantly, you must be willing to take ownership of this division — from the sales conversation through the operational handoff — and make things happen.

Compensation & Benefits

• Starting base salary: $75,000/year

• Commission opportunities

• Performance incentives and bonus opportunities

• Company vehicle

• Health, dental, and vision insurance

• Life insurance

• 401(k) with company match

• Paid time off and paid holidays

• Opportunity to build and grow an established company’s Special Services division

Why RamClean?

You won’t be starting with an empty territory. RamClean is an established commercial cleaning company with an existing customer base, operational resources, equipment, and relationships that provide significant opportunities for growth.

We are looking for someone who can take that foundation and build on it.

If you are competitive, persistent, relationship-driven, comfortable working independently, and excited by the opportunity to directly influence your earnings and the growth of a business division, we want to hear from you.

RamClean is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics in accordance with applicable federal, state, and local laws.