Specialist 2, Nutr. Serv. Customer Care
Job Description
Specialist 2 plays a key role in providing specialized expertise and support in multiple areas within the Nutrition Services department. This position requires in-depth knowledge, technical skills, and the ability to analyze and solve complex problems. The Specialist 2 collaborates with cross-functional teams to drive project initiatives and processes, contributing to the overall success of the organization.
| Provide subject matter expertise and support in multiple areas of Customer Service, offering guidance and recommendations to team members and stakeholders in the Nutrition Services Department | |
Conduct in-depth research, analysis, and evaluation of data, trends, and industry best practices to support decision-making processes. | |
Support the implementation of strategies, programs, and initiatives to address specific organizational needs and objectives | |
| Collaborate with cross-functional teams to design and deliver training solutions in the various assigned area | |
| Support the development and implementation of policies, procedures, and guidelines in alignment with regulatory requirements and industry standards | |
Analyze complex problems, identify root causes, and propose innovative solutions to improve operational efficiency and effectiveness. | |
Participate in the development and monitoring of key performance indicators (KPIs) to measure and evaluate the success of initiatives. | |
| Collaborate with stakeholders to identify opportunities for process improvement and facilitate the implementation of changes. | |
Assist in the management and execution of projects, ensuring adherence to timelines, budgets, and quality standards. | |
Provide expertise in using relevant software applications, tools, and systems to optimize data analysis, reporting, and tracking. | |
Prepare and present reports, presentations, and recommendations to senior management and other stakeholders. | |
| Stay up to date with emerging trends, technologies, and advancements in the assigned area of expertise | |
Act as a resource person and provide training and guidance to junior team members as needed. | |
| Foster positive relationships with internal and external stakeholders, maintaining effective communication and collaboration | |
Continuously seek opportunities for professional development and growth in the assigned area of specialization. | |
Perform other duties and responsibilities as assigned. |
EDUCATION
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WORK EXPERIENCE Minimum of 3 years of experience in a related role or field, with a proven track record of successful project delivery. |
TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION Software Oracle HR / Payroll / Maintenance / Accounts Payable Modules SAP Primero Ordering System Microsoft Office Time Clock Plus
Certifications/Licensure SNA or TASN preferred
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