Specialist, Academic Success Senior - Nursing Student and Academic Services

The University of Maryland, Baltimore, School of Nursing is currently recruiting for a Senior Care & Wellbeing Specialist (Senior Academic Success Specialist), to support the Office of Student and Academic Services

The Senior Care and Wellbeing Specialist provides non-clinical outreach, triage, case management, and follow-up for undergraduate and graduate students experiencing personal, mental or physical health, family, or financial difficulties affecting academic progress and enrollment. The specialist develops individualized success plans, monitors progress, coordinates referrals and partnerships, assists students with School and University policies, supports wellness programs and faculty and staff training, maintains confidential records, and recommends data-informed improvements. Reporting to the Associate Dean for Student and Academic Services, the position applies independent judgment and provides designated backup for student concerns and shared emergency coverage within established policies and delegated authority.

The University of Maryland, Baltimore (UMB) is driven by our eight core values, philosophy, and daily business and education practices. UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous leave package that includes over 4 weeks of vacation accrued each year, paid holidays, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

PRIMARY DUTIES

• Provide non-clinical outreach, triage, and follow-up with undergraduate and graduate students of concern who are experiencing significant difficulties with personal circumstances, mental or physical health, family situations, or finances.
• Develop individual student success plans, meeting regularly with students. Implement interventions supporting wellness and self-advocacy to mitigate negative impact on academics and enrollment.
• Monitor and document progress of students on caseload.
• Serve as a resource for students seeking assistance with academic issues and referrals to support services such as the Student Counseling Center, Educational Support and Disability Services, student emergency fund, and other campus and community resources.
• Maintain partnerships with campus departments, tutoring services, and external organizations to improve academic support.
• Assist students with interpretation and navigation of school and university policies and procedures, including potential leave of absence, withdrawals, incomplete grades, and return to enrollment after time away.
• Assist with training faculty and staff on support and referral of students in distress. Create and deliver presentations to students through classes, workshops, and student organization meetings.
• Support school and campus wellness programs through the UMSON Wellness Committee, student organizations, URec Fit and Wellness, the Counseling Center, and new initiatives.
• Maintain ongoing records management, information management, and record security and confidentiality. Provide updates on students as needed to faculty and staff advisors, program, and school administration, and UMB Student Affairs.
• Advocate for data-informed changes to policies, systems, and resources.
• Share emergency call rotation with student services leadership. May require flexibility in occasional evening or weekend hours.
• Perform other duties as assigned.
  

Education: Bachelor’s degree in psychology, education, social work, counseling, higher education, or related field. Master’s degree preferred.

Experience: Four (4) years of experience in academic support, student affairs, counseling or a related field.

Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

May require occasional evening or weekend hours.

Clery Act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.

KNOWLEDGE, SKILLS, ABILITIES
Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.