Specialist- Account Receivable

The Accounts Receivable Specialist is responsible for accurately applying customer payments, maintaining customer account records, supporting collection activity, and researching payment discrepancies, short payments, unapplied cash, overpayments, and deductions. This role works closely with Finance, Customer Service, and other internal teams to ensure cash is posted timely, customer accounts are accurate, deductions are properly documented and routed, and unresolved account issues are followed through to resolution.

Essential Job Duties and Responsibilities:

1. Process and apply customer payments, reconcile cash receipts, and maintain supporting documentation for all payment activity.
2. Research and resolve payment discrepancies, including unapplied cash, short payments, overpayments, deductions, and chargebacks.
3. Access customer portals and internal systems to obtain remittance details, payment status, claim documentation, and other account information.
4. Investigate customer deductions and disputes, partnering with internal teams to identify root causes and drive resolution.
5. Monitor accounts receivable balances, follow up on overdue accounts, and maintain accurate customer account records.
6. Collaborate with customers and cross-functional teams to resolve account issues, payment discrepancies, credit memo concerns, and documentation requests.
7. Support customer master data maintenance in compliance with company policies and internal controls.
8. Prepare accounts receivable and cash application reports while ensuring adherence to financial procedures and reporting requirements.

Closing Statement:

• Assist with month-end, quarter-end, and year-end closing activities.
• Support internal and external audits by providing requested documentation.
• Ensure compliance with company policies, accounting standards, and internal controls.
• Identify opportunities to improve AR and cash application processes.
• Other duties as assigned